Accepting the fact that value creation is co-creation and that social business accept the fact that customers are in the lead is indeed a way of thnking. And one that will be needed to thrive in this era of transition. What are ur beliefs?
- How to improve your business’s customer care (premierlinedirect.co.uk)
- Social Customer Care: Dell & Google+ Hangouts as a #custserv channel (customerthink.com)