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The internet of things and big data: Unlocking the power | ZDNet

The IoT will massively increase the amount of data available for analysis by all manner of organisations. However, there are significant barriers to overcome before the potential benefits are fully realised.

Source: www.zdnet.com

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How to Give Half of Your Work Away for Free

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Source: givehalf.co

a book that aims to open-source the 50% pro-bono business model invented by Matthew Manos known as the “double-half” methodology. The toolkit is broken into four primary sections that each aim to represent the inner-working of the model, as well as best practices in pro-bono at large, from drastically different perspectives. The origins of this business model reside in verynice, a global design and innovation consultancy that gives over half of its work away for free, but components of the methodology have now been leveraged by hundreds of service-providers across the globe who, together, are re-defining “philanthropy.” #GiveHalf – See more at: http://givehalf.co/#sthash.BSci7NlO.dpuf

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Bringing Design Innovation to the Public Sector

Public services need to be simpler to use, better at meeting people’s needs and at the same time they need to do this more efficiently than ever before.

It is with this in mind that we run our Greenhouse training programme at PDR in Cardiff. The Greenhouse has been created in order to up-skill designers and policy makers in the delivery and management of service design projects in the public sector.

Designers and civil servants from Northern Ireland came over to PDR in February to take part in this intensive, three-day course to learn how to run design-led innovation projects.

Innovating the public services

Cuts in public services have forced service providers to think differently about how they deliver their services. Design-led service innovation is a creative and user-centred approach to solving the problems that organisations face when trying to develop new services.

There is an obvious need for innovation across the public services. The public sector faces a number of complex challenges such as an ageing population, high unemployment and higher expectations from citizens.

If services operating within the public sector are able to use design processes to engage their users in the innovation process it can often deliver higher quality services at a much lower cost.

Re-designing care services

Over the three days participants received training in service design tools and techniques and also got the chance to work on a live project set by a public authority.

The brief for the live project was set by Rondel House in the Vale of Glamorgan. Rondel House is a day centre that caters for older people, many of which have dementia.

Across Cardiff and the Vale of Glamorgan, the numbers of people with dementia are predicted to increase by 53% over the next 15 years, so designing better services for people with dementia is a pressing issue that has the opportunity to create real positive change for NHS staff, people with dementia and their carers.

The group visited Rondel House and had the chance to think about how they could improve the environment, use of resources, connections to the wider community and activities that were currently being provided.

Public sector organisations can often struggle to come up with ideas as they often focus on what won’t work rather than what could. By using service design tools and processes our group was able to come up with lots of ideas within an extremely short space of time.

These ideas were then pitched to council staff. The reaction from staff to the pitches was really positive and it was great to see such a wide variety of ideas and prototypes put forward.

“The group quickly grasped the challenges to design an inclusive day service fit for the 21st century. They put forward a number of creative ideas to provide an improved and welcoming environment, staff involvement and ownership, and stimulating activities, to engage and motivate both service users, family carers and staff.”

ANNE LINTERN
RESOURCE CENTRE MANAGER

By providing participants with a practical introduction to service design it hopefully equipped them with a wide variety of skills and practical tools so that they are able to run design-led innovation projects back in Northern Ireland.

It’s clear from how engaged everyone was with the course that by providing designers and civil servants with the skills, tools and techniques used in service design that we can look to improve the way public services are currently being delivered. We can strive for more effective, responsive public services that most importantly help improve people’s lives.

Find out more about the Greenhouse training workshops we provide at PDR.

Source: pdronline.co.uk

Competing on Customer Experience

Competing on Customer Experience. Read to know the trending scenario.

Source: blogs.informatica.com

 

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7 Data-Driven Ways to Improve the User Experience

With four math and computer science degrees from MIT, including a PhD, under his belt, Chief Technology Officer of KAYAK, Giorgos Zacharia is a leading expert at applying the hot topics of data, analytics and machine learning to the real world of…

Source: www.huffingtonpost.com

Do Knowledge Workers Need an Industrial Revolution?

Tools and processes for taking back the work week.

Source: designmind.frogdesign.com

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