Customer Behavior – Customer Experience Analysis: How to Retain Your Customers [Infographic]

ustomer experience analysis works, according to the following Primary Intelligence infographic, because it goes to the source, tells you what happened, tells you what to do next, and delivers an outcome.Your first step in customer experience analysis is to “look for customers who are three to six months from renewal,” suggests the infographic. “Find the key decision-makers.”Then examine how your customers feel. “Ask what benefits they receive from using your solution, and find out if there are benefits not being delivered,” states Primary Intelligence. “Find the likelihood of there being repeat business.”For the next steps to customer experience analysis and to find out its benefits, check out the infographic:

Source: Customer Behavior – Customer Experience Analysis: How to Retain Your Customers [Infographic] : MarketingProfs Article

HBR: Why Young Bankers, Lawyers, and Consultants Need Emotional Intelligence #designthinking #smartcreatives

Vincent Tsui for HBR Early in your career — whether it’s in banking, law, consulting or accounting — you will discover that all of your colleagues are as smart and hard working as you.. You’ll learn that the key to being successful must be something else..

Source: Why Young Bankers, Lawyers, and Consultants Need Emotional Intelligence

HBR: Don’t Waste Your Time on Networking Events #smartcreatives


Large, traditional business networking events are a time-honored institution.. They have been a staple of aspiring and successful professionals for so long that most networking advice focuses not on whether you should attend, but on how to make the most of these events when you do attend..

Source: Don’t Waste Your Time on Networking Events