Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense.
But opinionated design principles can help us push past the hype, and design something real people will want to use every day.We’re not lacking for self-assured sermons on how conversational UIs are the future.
Much less is written about the practicalities of actually designing chatbot interactions.
Yet it seems like this is precisely what we now need. Early attempts at chatbots have fallen flat in their execution, mostly because they have relied too much on natural language processing or A.I. capabilities that simply don’t yet exist. Others have jumped on the bandwagon and tried to shoehorn unsuitable use cases into this new pattern.In all the excitement of diving into this new technology most of us seem to have forgotten about the most important actor in this enterprise: the human being who is expected to talk to the bot.