Service principles are the distillation and the carrier of our most important findings about a given project’s customer/user needs and other business priorities. Over the years at Livework, we’ve found that, clearly laid out and explained, such principles can play vital roles both long and short-term.

This article by Liveworkers Dominic Burton, Marta Ferreira de Sá, Anders Kjeseth Valdernes and Nuria Solsona Caba was originally published in Touchpoint Journal, Service Design Network (Volume 7, No 1, April 2015).

Source: Service Design principles – in practice – Livework

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