New technologies are raising consumer expectations when it comes to customer service, and companies will pay the price if they don’t respond — just ask Comcast.The company was very publicly called out last year for failing to deliver on its promised internet speeds by a customer equipped with a Raspberry Pi and a Twitter account. The customer built an automated bot to monitor the speed of his service and tweet at Comcast whenever it fell below the speed he paid for.

Read all: What new technologies will improve customer service? | ZDNet

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