One of the issues facing chatbot developers, one which is particularly important given how popular some of the existing bots are and the number of bots already on Facebook Messenger, is that their bots will also have to compete directly with Google. This is a two-pronged problem. The first prong is that Google is making its own messaging apps with its own chatbot. The search giant already has a lock on making artificial intelligence work for everyday people, drivers, and smartphone users, so this move makes a lot of sense. The other prong is Google’s claim on simple search. Users are sophisticated enough these days to know that they can search for “movie” to get instant showtimes or search for “fuel prices” to get results without much effort.
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny