Our recent article on UX vs CX has been getting a lot of attention over the past few weeks and has certainly sparked some opinion! People have have been reaching out to us to share their own professional insights on the definitions of UX and CX. There was one comment in particular that we thought was worth exploring: “Isn’t customer experience and service design the same thing?” This is a very important question, especially since people in different industries or fields might perceive them as meaning different things. But are they really just the same thing? Let’s take a look…

Source: Are CX and Service Design the Same Thing?

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