Conversational Bots and the Future of APIsWith chatbots and conversational UIs set to dramatically change the way users interact with apps, there’s a less talked about use case for conversational interfaces that could be even more dramatic: Conversational APIs.By no means am I the first person to suggest this idea — there have already been articles written predicting the death of the API at the hands of chatbots. However, I view this as an evolution of the API, not the death of it, and in this article I explore the how and why of this evolution.As someone who works with APIs on a daily basis, the concept of a conversational API is very exciting because it breaks down the barriers for different systems interacting with each other, in a manner that is significantly more powerful that anything we have today.
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny