If you’ve taken an Uber recently, perhaps you’ve noticed a sign in the car: “Please rate me five stars..” It might have pointed to the perks (gum, water, chargers) that the driver offered you and thanked you politely for your business..

Source: Recognizing the Role of Emotional Labor in the On-Demand Economy

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s