Ten years ago, “voice of customer” (VoC) platforms were thought of as systems that sent surveys to collect feedback about customer satisfaction so that the data could be exported and….
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny