had the fortune of attending a service design gathering this month, surrounded by senior service design leadership and practitioners. The focus of the discussion was on what service design IS, and what it IS NOT.While many may balk at the ongoing “definition of service design” debate, it’s clear that it is a useful one in order to make sure we are all talking about the same thing. Below are the conflations and correlations put forth throughout the discussion, each deserving clarification.“Service” from H. Michael KarshisService design and designAssertion:  Service designers think they

Source: What service design IS, and what it IS NOT | Meld Studios

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