In The Customer OS I’m trying to do two things.. First I’m trying to get underneath headlines such as digital, transformation, internetification etc.. to articulate some of the stuff that is really going on.. Properties companies need to establish their own language around in order to know what to look for and figure out if and how to react to it..

Source: The Customer OS – Why digital isn’t digital and customers hold the key to your future

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s