In The Customer OS I’m trying to do two things.. First I’m trying to get underneath headlines such as digital, transformation, internetification etc.. to articulate some of the stuff that is really going on.. Properties companies need to establish their own language around in order to know what to look for and figure out if and how to react to it..
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny