onversational UI is getting a lot of buzz out in the world, and for good reason. We are in an exciting moment as we observe existing technology, design zeitgeist, and user needs aligning around leaner, more immediate, and human ways to engage with digital services.SMS is going through a renaissance, and designers are looking at this medium and interaction model to create new services and experiences. The immediacy and accessibility of SMS make it an ideal channel for building services in a world where systems continue to converge and apps are no longer the medium for digital experiences. As technology becomes more complex, users will need even more simplicity to engage with digital experience

Source: Chatbots: Your Ultimate Prototyping Tool – IDEO Stories – Medium


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