Welcome to the world of tame problems and wicked problems. Dave Evans, Stanford lecturer and former product manager at Apple, opens the door on an interesting question: not all problems are the same, so why use just one cookie-cutter method of thinking to fix them all? We’ll arrive at faster and smarter resolutions if we customize our approach.How do problems differ? Tame problems are non-volatile challenges where the conditions remain the same, and once you solve the problem (for example engineering and building a bridge) you can transfer that knowledge to other locations and build more bridges. Arriving at the solution can be difficult, but once you get there, it’s final. File it under done and dusted.
Published by Fred Zimny
A management executive for over 25 years. Successfully managed transition programs and front office operations within numerous Dutch companies. Into service design, service management and service innovation. Expertise: Service design Service economy Service innovation Service marketing Service management View all posts by Fred Zimny