By 2020, customer experience is going to be wiping the floor with price and product as the key brand differentiators. Customers are seeking personalized, human experiences — and ironically, artificial intelligence is the key to nailing that, and at scale.

Catch up on this VB Live event for in-depth insight into what brands need to drive customer loyalty in 2017.

Access this VB Live event on demand right here.

Source: How AI is revolutionizing customer experience and expectations (VB Live) | VentureBeat | AI | by VB Staff


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