Passion-based service design: How to win and retain customers

If you’ve ever tapped on the screen of your smartphone and found it to be unresponsive, then you can relate to that sinking feeling in the pit of your stomach that tells you this is not going to be a good day.I experienced that recently, when my phone, less than 2 years old (and of course, out of warranty) decided that our relationship had come to an end. There was no forewarning that our love affair was in jeopardy; I just got dumped, and without so much as a text-message breakup.

Read all: Passion-based service design: How to win and retain customers | SmartBrief

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s