The CIO of ING Bank discusses the importance of top engineering talent and agile ways of working when it comes to digitizing products and processes.

Digital proficiency is no longer just “nice to have” for banks; it is a requirement for successful customer engagement and long-term growth, explains Ron van Kemenade, ING Bank’s chief information officer.

In 2010, the company adopted an agile approach to software development and delivery—launching products in rapid iterations and adjusting them based on customer feedback. The shift to agile helped the bank clarify its development strategy and its customer value proposition. It also prompted ING to redefine its employee value proposition by shining a bright spotlight on the high-quality engineering talent required to lead digital innovation.

In this edited conversation—with McKinsey’s Robert Carsouw, Andrea Del Miglio, and Naomi Smit—van Kemenade discusses the critical role that skilled software engineers have played as the company shifts to agile ways of working.

The CIO of ING Bank discusses the importance of top engineering talent and agility when it comes to digitizing products and processes.

Source: Engineering the switch to digital | McKinsey & Company

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