Providing superior digital customer care, or e-care, can lower costs and increase customer satisfaction. Yet it’s easier said than done. A McKinsey & Company article. Sourced … Continue reading Overcoming obstacles to digital customer care | McKinsey & Company
A brand makes a promise to its customers, your customer experience keeps that promise – but the issue is many times it doesn’t, as the branding … Continue reading Is Your Brand Making Promises Your Experience Can’t Deliver?
.@thinkers50 No choice but to bring out the #hipsterservice content: http://t.co/LxUgsD0NaS Sourced through Scoop.it from: continuuminnovation.com Continue reading Are these the 5 Traits of Seinfeld’s “Hipster Service” saying what about Service Design
I wanted to gain a better understanding of the Internet of Things market and how all of the different players fit togeth… Sourced through Scoop.it from: … Continue reading Explore the Internet of Things (IoT) by another Market Ecosystem Map
The five toughest obstacles. Sourced through Scoop.it from: hbr.org Continue reading Are these The five toughest obstacles in Company Cultures That Help (or Hinder) Digital Transformation