Why digital operations management is the next customer experience battleground

Four ways to drive customer experience improvements through digital operations management.

Source: www.mycustomer.com

See on Scoop.itDesigning design thinking driven operations

snowflake_cake

 

I’m sorry, but marketing software is still a world in flux

I’m sorry. I know a lot of people wish that the marketing technology merry-go-round would slow down and consolidate. And I fully appreciate why that’s desirable.
Unfortunately, the evidence I keep encountering says we’re not there yet.

Source: chiefmartec.com

See on Scoop.itDesigning design thinking driven operations

temptationqueen:

 

Quote

The Impact of Big Data Decisions on Business Valuations

Companies should be aware that use, misuse and governance of Big Data could have an impactful effect on their goodwill and resulting valuation.

Source: datafloq.com

See on Scoop.itDesigning design thinking driven operations

The Next Big Thing In Design? Less Choice

In the future, the design around us will sweat the small stuff, writes Huge CEO Aaron Shapiro.

Source: m.fastcompany.com

See on Scoop.itDesigning design thinking driven operations

 

 

Q:The digital customer experience? A: connecting the dots

An in-depth look at the digital customer experience.

Source: www.i-scoop.eu

See on Scoop.itDesigning design thinking driven operations

戸田恵梨香

 

Deloitte’s Looks Inside The New Trends In Business

Deloitte’s new business trends report explores the receding boundaries, emerging opportunities, and new challenges that leaders are facing.

Source: www.fastcompany.com

See on Scoop.itDesigning design thinking driven operations

poisonveined

 

Why a data-driven transformation requires a cultural shift

Metrics and analytics power nearly everything IT does at online marketplace Etsy. Its CTO attributes its success at becoming data-driven to the creation of a culture of learning and discovery.

Source: www.cio.com

See on Scoop.itDesigning design thinking driven operations

highheeledbandit: