How Disruptive Power Lies at the Intersections #smact #digital

“ When I first started using the term “Combinatorial”, people thought I was making words up. Although I’d like to take credit for the word, I first came across it when reading The Second Machine Age,…” Source: frankdiana.wordpress.com See on Scoop.it – Designing ***** services

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4 Ways to Deliver Outstanding Customer Experiences (or 72% of Them May Leave) #custsrv #marketing #ux

Research confirms and we know this intuitively, positive customer experiences will keep our customers coming back. No one wants to continue doing business with a company after a bad experience, poor customer service, wrong product shipments that aren’t quickly rectified, or for any number of other reasons that can ruin a consumer’s attitude towards a brand. Source: datamentors.com See on Scoop.it – Designing ***** services

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4 Things You Should Know About #Platforms #digital #ecosystems

  Steve Jobs didn’t want to build an app store.  As Walter Isaacson describes in his biography of Apple’s founder, the famously controlling Jobs was wary of the “bandwidth” needed to police a veritable army of third party developers.  At first, he wouldn’t even discuss it. Yet eventually, even Jobs had to relent and the App store has become an enormous success.  Last year, developers reaped $15 billion on the platform.  In fact, third party apps have become so central to the iPhone, it’s hard to imagine it without them.  Increasingly, products are becoming platforms. It’s become kind of a Joy’s Law for the networked era—the best resources and…

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