! SDN launches The #ServiceDesign Award. Don’t miss the chance to present your work at #SDGC15 in NYC!

Exiting news! SDN launches The #ServiceDesign Award. Don’t miss the chance to present your work at #SDGC15 in NYC! http://t.co/Jjjz1P3iuD

Source: www.service-design-award.com

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The Design Economy primer: how design is revolutionising health, business, cities and government

Asked recently what she saw as the single greatest driver of social change, Melinda Gates of the Gates Foundation replied: “Design.”

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This article is part of The Design Economy series.

Asked recently what she saw as the single greatest driver of social change, Melinda Gates of the Gates Foundation replied: “Design.”

Source: www.designcouncil.org.uk

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In Customer Service, In with the New Doesn’t Mean Out with the Old

Customer service websites can help B2B firms keep their costs down, but they must invest in traditional hotlines and tech support to satisfy their neediest clients.

Source: www.strategy-business.com

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The what The Customer Jobs2BD1 Canvas Prototype? Indeed: jobs to be done

At an increasing rate (according to IBM C-Suite studies) companies are seeing that they need to figure out ways to put the customer at the center of their attention and decisions. But do businesses…

Source: www.180360720.no

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Céline Stucki

 

McKinsey & Company: Three ways companies can make co-creation pay off

Involving outsiders in the creative process of developing products and services is harder than it sounds. Here’s how leading companies do it. A McKinsey & Company article.

Involving outsiders in the creative process of developing products and services is harder than it sounds. Here’s how leading companies do it. A McKinsey & Company article.

Source: www.mckinsey.com

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nvolving outsiders in the creative process of developing products and services is harder than it sounds. Here’s how leading companies do it. A McKinsey & Company article.

(via @theanimalprintshop Better late than …Instagram photo | Websta)

 

Merging Service Design with User Experience Design: a landscape of user research studies by Christian Rohrer

 A new design process is required to meet human needs in a world of exponential technological growth and a constant increase in customer expectations.

A new design process is required to meet human needs in a world of exponential technological growth and a constant increase in customer expectations…

Source: www.scoop.it

See on Scoop.itDesigning services

 A new design process is required to meet human needs in a world of exponential technological growth and a constant increase in customer expectations.

emberglance

 

Designer and researcher: the new creative partnership

Why in the future researchers will be expected to sketch interaction ideas, and designers will feel able to offer their own interpretations of research.

Why in the future researchers will be expected to sketch interaction ideas, and designers will feel able to offer their own interpretations of research.

Source: www.foolproof.co.uk

See on Scoop.itDesigning design thinking driven operations

Why in the future researchers will be expected to sketch interaction ideas, and designers will feel able to offer their own interpretations of research

agbuggy~小蟲子