Big Data Technology Is Key Strategic Tie That Binds

 “As head of strategy for a public company I work on a very diverse set of issues and they can be operational or strategic in nature,” explained Kumsal Bayazit, Chief Strategy Officer of  RELX Group in an extensive interview.

“As head of strategy for a public company I work on a very diverse set of issues and they can be operational or strategic in nature,” explained Kumsal Bayazit, Chief Strategy Officer of  RELX Group in an extensive interview.

Source: www.forbes.com

See on Scoop.itDesigning design thinking driven operations

 

Seven questions to make sure your company is built around customers #custsrv #cex #cem

 Is your company doing everything it possibly can to be useful and compelling to customers?

Is your company doing everything it possibly can to be useful and compelling to customers?

Source: www.london.edu

See on Scoop.itDesigning design thinking driven operations

breadandolives:Stacey Clark

 

Service Innovation Labs at Intersection’15 & DMI:DMCE

Join us at this year’s Intersection & DMI:DMCE conference to discuss our  learnings and opinions on cross-cultural service design and design  education.

Join us at this year’s Intersection & DMI:DMCE conference to discuss our
learnings and opinions on cross-cultural service design and design
education.

Source: www.si-labs.com

See on Scoop.itDesigning design thinking driven operations

Join us at this year’s Intersection & DMI:DMCE conference to discuss our  learnings and opinions on cross-cultural service design and design  education.

BazzaStraße

 

7 Surprising Challenges of Implementing Big Data #bigdata #custsrv

Data is an asset. There is no question about that. The economics of data are based on the idea that the value of data can be extracted through analytics.

Data is an asset. There is no question about that. The economics of data are based on the idea that the value of data can be extracted through analytics.

Source: www.narmis.ca

See on Scoop.itDesigning design thinking driven operations

Data is an asset. There is no question about that. The economics of data are based on the idea that the value of data can be extracted through analytics.

So true:Why learning is the only sustainable response to the increasing pressures of the Big Shift

 

This highlights the pitfalls of responding, or failing to respond, to the mounting performance pressures brought by the near-instant communication, rapidly changing technology, and empowered consumers that characterize the Big Shift

Source: dupress.com

See on Scoop.itDesigning design thinking driven operations

This highlights the pitfalls of responding, or failing to respond, to the mounting performance pressures brought by the near-instant communication, rapidly changing technology, and empowered consumers that characterize the Big Shift

bookpatrol

 

Great customer experience is an elusive goal

Many companies talk about it but few deliver, a Forrester study found

Many companies talk about it but few deliver, a Forrester study found

Source: www.cio.com

See on Scoop.itDesigning design thinking driven operations

Many companies talk about it but few deliver, a Forrester study found

paperbackcastles: