Oops, remarkable! 09/17/2010

Who Rules? > Dutch: Het sentiment in Nederland voor klantenservice daalt met 16% in de maand september changecards | from ripfa tags: design change theory Design for women sources ComScore (2010) Women on the Web. Delfos, M. F. (2004). De schoonheid van het verschil. Waarom mannen en vrouwen verschillend en hetzelfde zijn: Amsterdam Harcourt Book Publishers. Gray, J. (1999). Mannen komen van mars, vrouwen van venus: Uitgeverij het Spectrum. Johnson, L., & Learned, A. (2004). Don’t think pink, what really makes women buy- and how to increase your share of this crucial market (1st ed.). New York, USA: AMACOM. Legato, … Continue reading Oops, remarkable! 09/17/2010

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Oops, remarkable CCCCC-links! 09/16/2010

Table of Contents — August 2010, 13 (3) — Journal of Service Research tags: customer engagement service E2.0 Pros – “Report: Collaboration in the Enterprise – Summer 2010” | E2.0 Pros tags: e2 collaboration Shareable: Back to School: 15 Shareable Books for Fall That crisp hint of Autumn in the air means it’s time to head back to school whether that’s on campus or the school of life. Here’s Shareable’s reading list for the Fall. Please add your selections in comments. What’s Mine is Yours: The Rise of Collaborative Consumption, by Rachel Botsman and Roo Rogers (HarperCollins): tags: books shareable The … Continue reading Oops, remarkable CCCCC-links! 09/16/2010

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