Microsoft, Google and IBM are all over this point, investing heavily to reinvent email — eventually replacing the inbox (and folders and other machinery of office drudgery) with a virtual personal assistant (a la the Apple Knowledge Navigator video from 1987.) Watch the video. Are you ready for it? Comments on http://blogs.gartner.com/tom_austin/2014/11/19/smart-machines-are-going-to-revolutionize-how-we-work-starting-with-email/ Related articles Apple details plans to take over your office Apple Wants a Bite of Corporate Business How IBM Intends to Reinvent Work E-Mail for the 21st Century Google enlists PwC to push Apps, Android, cloud computing to businesses IBM wants to reinvent email, too
See on Scoop.it – Designing design thinking driven operations There are a lot of books on design thinking. A search on Amazon.com for the term will yield thousands of results. So how do you know which books are worthwhile? See on peerinsight.com Photocredit: hien1234 (contact) Related articles SAP Design Guild – Introduction to Design Thinking – Appendix Thinking Design | Graham Hitchen Directional Thinking Design Thinking with Yves Behar and Tim Brown | Commonwealth Club Don Norman about Design Thinking (by @wilbertbaan) Executive Guide to Design Thinking | Mariposa Leadership What is Design Thinking?
See on Scoop.it – Designing design thinking driven operations To understand Zappos, you need to know CEO Tony Hsieh (pronounced shay). Once you understand him, you’ll understand why Zappos operates the way it does. Click here to read more. See on blog.kissmetrics.com Photocredit: dottie Related articles Zappos CEO Hsieh to appear at Young Professionals Week The Value of Great Customer Service According to Tony Hsieh Tony Hsieh, Zappos, and the Art of Great Company Culture Rejection 55 – Get A Private Jet Ride from Tony Hsieh Silicon Alley Insider: Airbnb Finally Lands The Zappos Veteran It’s Eyed For Years Zappos … Continue reading Tony Hsieh, Zappos, and the Art of Great Company Culture
From the author’s: his third annual survey of retail trends from PSFK‘s business innovation team captures and contextualizes the early stages of a seismic shift that is changing the face of the retail landscape. Big-box retailers like Best Buy and Walmart are beginning to feel the heat as sales decline in the face of stiffer competition from e-commerce giants like Amazon. ‘Showrooming’ is the new reality. Shoppers are more educated than ever before and the ability to check prices on the fly has resulted in increased commoditization and a rethinking of how brands and retailers go about providing a differentiated … Continue reading PSFK presents Future of Retail Report 2012
See on Scoop.it – Designing design thinking driven operations Designing for Growth: A Design Thinking Toolkit for Managers (Columbia Business School Publishing): Jeanne Liedtka, Tim Ogilvie: 9780231158381: Amazon.com: Books (Designing for Growth: A Design Thinking Toolkit for Managers (Columbia Business School… See on http://www.amazon.com Related articles Recommended How we taught ourselves service design by Optimal Usability (serve4impact.com) Designing for Growth – Apple Does It, So Can You – Forbes (serve4impact.com) 5 Reasons Why Metaphors Can Improve the User Experience (serve4impact.com) Design Thinking + Business Thinking | Beyond Design, Inc. (serve4impact.com)