Brian Solis’ 25 Disruptive Technology Trends 2015 – 2016

Brian Solis explores some of the biggest technology trends and possible twists on the horizon for 2015 and 2016. Topics include cyber security, mobile payments…

Source: www.slideshare.net

mhhouse

 

[Brian Solis’ Infographic] The 2014 State of Digital Transformation

Digital transformation is a formal investment in new technology, business models, and supporting systems and processes to change the way companies sell, market…

Source: www.slideshare.net

u1u11:Twiggy

manythewonders

 

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Interesting deck: A Manifesto for Building Relationships in the Digital Era

In partnership with Vocus and Cision, Brian Solis and @gapingvoid released their new e-book, “What If PR Stood for People and Relationships?.”

Source: www.slideshare.net

isayco

 

In #CX, you must accelerate, match or outpace the speed of market transformation

The customer landscape is shifting. It always does. This time, however, the door to Digital Darwinism has been kicked off its hinges. Technology and society are evolving faster than the ability to adapt. Consumers are becoming more connected. As such, they’re more informed. With information comes empowerment. And with new found connectedness and power, customer expectations begin to shatter current sales, marketing, and support models.
Social, mobile, and real-time each contribute to a new reality for customer experiences and engagement.

Source: www.briansolis.com

© Elena Alfeerova

© Elena Alfeerova

 

Digital is Just a Means to Reach People…It’s How and Why You Use It That Matters – Brian Solis

Disruptive technology is just that…it’s disruptive. Every so often, something new comes around and completely upsets the balance. Now, innovation is part of our society and it’s only accelerating. The key to success is to simply accept that this is the end of business as usual. The way that things were done only evolve to accommodate the expectations and preferences of evolved customers and employees.

Source: www.briansolis.com

Customer Collaboration: The New Face of Customer Care