KMWorld Trend-Setting Products of 2011 – KMWorld Magazine

Via Scoop.it – Designing designed customer service KMWorld Trend-Setting Products of 2011KMWorld MagazineConsona: Consona KM 8.0- a true knowledge management solution with enhanced usability for administrators and knowledge authors and editors with tools for the internationalization of knowledge… Show original Photocredit: onetrackmindcycling: Related articles AvePoint Named to KMWorld magazine’s “100 Companies that Matter in Knowledge Management” (prweb.com)

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Awesome infographic: the evolution of knowledge management

Let us not forget: we do make progress. Read all at http://blog.socialcast.com/e2sday-the-evolution-of-knowledge-management/ Photocredit: http://yesway.ru/cherno-belyj-nyu-jork-ot-fotografa-barry-yanowitzs.html Related articles Knowledge Management Evolution and Current Usage (customerthink.com) The Evolution Of Geeks [Infographic] (jezebel.com) Knowledge Management Research and Practice [Journal] (ieofsgu.wordpress.com) – The Obvious? – Ten ways to create a knowledge ecology by Euan Semple (serve4impact.com) Event: Workshop on Personal Knowledge Management, 25 – 26 Aug 2011, Hong Kong, China (gurteen.com)

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So We Adapt. What’s the Downside? — HBS Working Knowledge

Found at So We Adapt. What’s the Downside? — HBS Working Knowledge. Adaptability is a current byword in a world filled with uncertainty at all levels, including that of the individual. We adapt by listening to and heeding customers. We adapt by delegating authority, often to teams operating at the lowest levels of the organization Read all at So We Adapt. What’s the Downside? — HBS Working Knowledge. Photocredit:  blackmamba112 Related articles Social Organizations and IT Leadership: Resources (AuthenticOrganizations.com) Harold Jarche ” Social Learning, Complexity and the Enterprise (jarche.com) Sharing Knowledge Is an Art (sushmi091.wordpress.com) A Faster Economy Needs Better Tools (blogs.hbr.org)

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Is Social the Future of Knowledge? Help Esteban Kolsky Find Out | CustomerThink

Is Social the Future of Knowledge? Help Me Find Out | CustomerThink. There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. Read more and complete the survey at Is Social the Future of Knowledge? Help Me Find Out | CustomerThink. Photocredit: charikichi Related articles David Gurteen: Event: Introduction to Knowledge Management, 17 May 2011, London, United Kingdom (gurteen.com) Social breathes new life into Knowledge Management for Customer Service | Forrester Blogs (serve4impact.com) Social knowledge management wasn’t built in a day (inmagicinc.blogspot.com) David Gurteen: Event: Chris Collison Masterclass: Embedding KM, 20 May…

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Social breathes new life into Knowledge Management for Customer Service | Forrester Blogs

Looking back I do not see that much progress in how Customer Service approaches Knowledge Management in the last decade. My working thesis is that there will rise an urgent need for distributing over all the emergent channels. Found at Social breathes new life into Knowledge Management for Customer Service | Forrester Blogs. You have to admit that knowledge management (KM) is hard – it’s hard to explain, hard to implement, hard to do right. It’s not just technology. It is a combination of organizational realignment, process change and technology combined in the right recipe that is needed to make KM successful. And when it…

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