How to Present Analytics that Speak the C-Suite’s Language

While the brave new world of big data analytics may help you discover new customer or marketing insights, the old world challenge of communicating findings and recommendations to senior executives remains. See on http://www.cmswire.com Related articles Marketing Analytics Benchmarks, Insights and Advice Deep Blue Analytics Announces the Launch of Strategy Insights, Its Cloud Based Predictive Analytics Solution Suite Revolution R Enterprise in the Amazon Cloud Are Business Analytics for Me? Visual IQ’s Brian Suh to Present Tips for Hiring Analytics Rock Stars During Digital Analytics Association Dallas Symposium  

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How to lead your organization in 2014?

This post is written for 24sessions.com, a young startup to disrupt intermediaries in knowledge transfer.   Will your business life still be full of merely scheduling new brand concepts, new services and products? Often based on old concepts and sometimes – does management not imply risk taking? – an emerging novelty as the 2014 WOW-factor. Take a moment to reflect on your leadership activities of the last decade before the end of the Great Financial Depression! Can you agree with my claim that we are living in a transition phase? Not just because of the massive use of technology by customers, professionals,…

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DMI Design Leadership Conference 2013

New devices, new modes of interaction and new channels continually challenge us to deliver optimal experiences at every touchpoint. Integrated experience design innovation has never been more busin… See on http://www.service-design-network.org Related articles Former BBC boss Mark Thompson to face MPs over £100m DMI fiasco (theguardian.com) Accelerating Innovation Using Human-Centered Design: A Seminar (zenstorming.wordpress.com) What IS a Customer Touchpoint? – Customer Exper… (serve4impact.com) Photocredit: prettyimmortaldream:  

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What is the real customer experience? | Teleperformance

What is the REAL customer service? http://t.co/WDf6ycZY9k See on blog.teleperformance.com Related articles Teleperformance Receives Client Global Contact Center Award (virtual-strategy.com) Teleperformance Fairborn Announces Additional Growth (virtual-strategy.com) Teleperformance delivers first 50 homes to GK (manilastandardtoday.com) Teleperformance participates in the International Outsourcing Summit. (teleperformancephilippines.wordpress.com) Jobs boost for Scotland as call centre firm Teleperformance announce plans to create 1000 new roles (dailyrecord.co.uk) Get a chance to win an iPhone 5C! Join the SelfieAtTeleperformance Contest! (teleperformancephilippines.wordpress.com)  

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