Service design is about taking the principles of good design and applying them to the structure of a business. Photograph: Cultura/Marcel Weber/Getty Three years ago, the … Continue reading Guardian: How to design a business that charms customers
CRM are those three easy letters that seem much harder to grasp when you’re talking about business. Sourced through Scoop.it from: medium.com Continue reading How to Explain CRM to an 8 Year Old!
In my opinion, there are two conversations that are a waste of time. One is “should designers learn to code”. The other is, “should designers learn the language of business.” The first is easy to a… Source: eleganthack.com See on Scoop.it – Designing design thinking driven operations Continue reading Why Design Needs Entrepreneurship (and Entrepreneurship Needs Design)
One quarter of APAC businesses have invested in big data, according to a research report just released by Gartner. Customer experience use cases are top priority, especially in financial services and retail — a trend that’s reflected in Australia. Source: http://www.zdnet.com See on Scoop.it – Designing design thinking driven operations Continue reading Big data: Big hype or big hope?
Six essential ingredients are necessary to create a differentiating customer experience. Answers to these questions will tell the story. Source: http://www.strategicdriven.com Continue reading Q: A differentiating customer experience? A: These Ingredients