How Will You Measure Your Life?


See on Scoop.itDesigning design thinking driven operations

Before I published The Innovator’s Dilemma, I got a call from Andrew Grove, then the chairman of Intel. He had read one of my early papers about disruptive technology, and he asked if I could talk to his direct reports and explain my research and what it implied for Intel. Excited, I flew to Silicon Valley and showed up at the appointed time, only to have Grove say, “Look, stuff has happened. We have only 10 minutes for you.

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Photocredit: felixgein


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The Next Wave in Call Center Technology

The Next Wave in Call Center Technology

Photocredit: AVOGAIRE Bordeaux //

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Intruiging post: Don’t expect customer service from a US health insurance company

Found at Service Untitled» Blog Archive » Don’t expect customer service from your health insurance company.

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. The six largest PPOs who provide coverage for 2.2 million of California’s 2.6 million PPO members were rated on a four-star scale judging various measures. For customer service, all of the companies received a “1″ except for Aetna which received a “2.”

Photocredit: the-bicyclette

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Reading Bruce Nussbaum’s The Future of Design Stanford Conference @BusinessWeek

Reading Woman
Image by Jean (…) via Flickr

Found at a The Future of Design Stanford Conference – BusinessWeek.

Posted by: Bruce Nussbaum on March 19, 2010

I’m going to give a 5 minute talk on the future of design on Friday to spark conversation within a terrific group of design thinkers from around the world. Banny Banerjee, director of the Stanford Design Program is putting it on. I first met Banny at a conference in India put on by the National Institutes of Design.

Here are my thoughts on where Design/Thinking is going and should be going—and what is needed to get there. They are designed to provoke. Let me know what you think.

To be continued at

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