How Will You Measure Your Life?

See on Scoop.it – Designing design thinking driven operations Before I published The Innovator’s Dilemma, I got a call from Andrew Grove, then the chairman of Intel. He had read one of my early papers about disruptive technology, and he asked if I could talk to his direct reports and explain my research and what it implied for Intel. Excited, I flew to Silicon Valley and showed up at the appointed time, only to have Grove say, “Look, stuff has happened. We have only 10 minutes for you. See on hbr.org Photocredit: felixgein Related articles How Relevant is Long-Range Strategic Planning? … Continue reading How Will You Measure Your Life?

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Stanford Builds Strong Innovators with New “Design Thinking” Curriculum

See on Scoop.it – Designing design thinking driven operations PALO ALTO, California—The skylit atrium that serves as the centerpiece of Stanford University’s d.school spans two of the campus’s stately old red-tile-roofed, Spanish Revival-style academic buildi… See on blogs.ptc.com Photocredit: sismaxina: Related articles Stanford BASES – a model for University entrepreneurs Fish + Chips : Stanford + Innovation Communication design – TEDGlobal 2013: Think Again. Entrepreneurship, Innovation – TEDxStanford Sells Out in 20 Minutes | The Dish Daily Does design thinking address quick fixes at the expense of root causes? Communication design – Dan Ariely: What makes us feel good about our … Continue reading Stanford Builds Strong Innovators with New “Design Thinking” Curriculum

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The Next Wave in Call Center Technology

Photocredit: AVOGAIRE Bordeaux // LOOKBOOK.nu Related articles Finalist announced for the 2011 Contactless Monkey Awards (krowne.wordpress.com) Does Your Call Center Produce Revenue? (customerthink.com) Significance of Customer Satisfaction in Success of Business (callcentercustomerservice.wordpress.com) Forrester’s Top 10 Trends for Customer Service in 2011 (fredzimny.wordpress.com)

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Tom Peters Keynote Speech at Drucker Day 2010

Photocredit Captain Crank Related articles What if Peter Drucker Taught Enterprise 2.0 Strategy? (fredzimny.wordpress.com) Peter Drucker and A.G. Lafley Want You to Be Curious (blogs.hbr.org) Tom Peters to Deliver the Keynote Address at Drucker Centennial Day on November 6 (prweb.com) The Drucker Institute Introduces the Drucker Exchange, a New Blog (prweb.com) John Tropea: People make shoes. Not money. (johntropea.tumblr.com)

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Intruiging post: Don’t expect customer service from a US health insurance company

Found at Service Untitled» Blog Archive » Don’t expect customer service from your health insurance company. California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. The six largest PPOs who provide coverage for 2.2 million of California’s 2.6 million PPO members were rated on a four-star scale judging various measures. For customer service, all of the companies received a “1″ except for Aetna which received a “2.” http://www.serviceuntitled.com/health-insurance-company-cusotmer-service/2010/11/22/ Photocredit: the-bicyclette Related articles New study blasts quality of California insurance customer service (americablog.com) Calif health insurers poor … Continue reading Intruiging post: Don’t expect customer service from a US health insurance company

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