Cisco: LaSandra Brill’s Social Intelligence Drives Social CRM

Social CRM is the nirvana of social media that allows us to see a more complete view of our customers. An investment in social CRM can have positive business impacts across the organization from identifying leads, resolving problems, and sourcing ideas to building advocacy. See how Cisco is embracing this evolution and learn how you can get in on the action! Photocredit:  by The Brandon Andre Related articles Social CRM Evolution vs. Mobile CRM Revolution Learning the Social CRM Data-Management Ropes How to Integrate Social Media into your CRM Strategy The Future of Social Business and Why Social CRM Will Be Key … Continue reading Cisco: LaSandra Brill’s Social Intelligence Drives Social CRM

Rate this:

Columbia Ideas at Work : Death of a Salesman? Think Again

Found at Columbia Ideas at Work : Research Archive. For this book, we studied the leading sales organizations — companies like FedEx, Cisco, Whirlpool, Honeywell, Xerox, HP, Mastercard, and Sony, among others. These are well-known, top companies that have had consistent organic growth and profitability. We interviewed the top sales and sales operations executives in each organization. Simply put, we asked: What do the most successful organizations do? What do they consider the essence of their success? Read all at http://www4.gsb.columbia.edu/ideasatwork/researcharchive?&global.now=&main.id=7318984&main.ctrl=contentmgr.detail&main.view=articlesb.detail Photocredit: http://showmeabike.blogspot.com/ Related articles The Genius Hour: How 60 minutes a week can electrify your job (danpink.com) Did you hear the one … Continue reading Columbia Ideas at Work : Death of a Salesman? Think Again

Rate this:

DRUCKER ON THE DIAL: Design Thinking, Collective Action and Peter Drucker

“Drucker on the Dial” host Phalana Tiller interviews authors Roger Martin and James Quigley. And Bloomberg Businessweek online columnist Rick Wartzman delivers a piece on Cisco and “smart growt Photocredit: http://italiancyclechic.com/ Related articles The Drucker Institute to Launch a New Radio Program, “Drucker on the Dial” (prweb.com) Four Points of Wisdom from Peter Drucker (actioncoachatlanta.wordpress.com) Drucker Café Chairs (designmom.com) Olive: Business guru Roger Martin calls for CEO pay reform (thestar.com) Mark Zupan: A Response to Roger Martin on CEO Pay (huffingtonpost.com) Continue reading DRUCKER ON THE DIAL: Design Thinking, Collective Action and Peter Drucker

Rate this: