The Future of Work and the Transformation from Within

http://docs.google.com/viewer?url=http%3A%2F%2Fwww.exago.com%2Fwp-content%2Fuploads%2F2014%2F11%2Ffuture-of-work.pdf&embedded=true Which companies are ensuring their place in the future? Definitely not those sticking to conventional models in work organisation or in structuring and running their businesses. As evolution teaches, the ability to adapt to environmental changes, such as the ones we experience in the corporate world, determines who has a better chance of thriving. So, is your company’s DNA set to evolve? Source: http://www.exago.com   Related articles CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation – SuperAgent 2020: The Evolution of the Contact Centre How to Build Values, Inspire Employees, and Elicit Positive Feelings About Your Brand 10Minutes … Continue reading The Future of Work and the Transformation from Within

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A-Z Culture Glossary of 2015: The Trends You Need to Know to be Relev…

Moving at the speed of culture and staying relevant is challenging for brands and people alike. We all want to be culturally in sync in 2015. However, with so many trend reports, lists, and predictions this time of year, it can be hard to separate the signals from the noise. To help, Sparks and honey e’ve assembled an A-Z glossary of the top must-know terms to be aware of to stay culturally relevant in 2015. This A-to-Z-of-culture contains all the key words, concepts, and trends that will be topical in 2015 and can serve as a cultural crib sheet (and … Continue reading A-Z Culture Glossary of 2015: The Trends You Need to Know to be Relev…

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New Report:How to Build Customer Confidence in 2015

A new report from Retail Customer Experience shows most customers need reassurance. Here’s how to build customer confidence leveraging the latest trends. Source: 360connext.com Related articles Serving UP A Great Customer Experience How To Ruin A Great Customer Experience A Customer Experience Secret Weapon The Six Laws of Customer Experience (Video) 2015 and the rise of customer experience Continue reading New Report:How to Build Customer Confidence in 2015

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At last, again, again and again: The Value of Customer Experience, Quantified

It drives revenue – and we know how much. Source: hbr.org Related articles Get Ready for a Brand New HBR.org – Katherine Bell – Harvard Business Review How Smart, Connected Products Are Transforming Competition – Harvard Business Review Harvard Research: What female CEO’s need to make it to the top. Will music as a service destroy music? The Best-Performing CEOs in the World Continue reading At last, again, again and again: The Value of Customer Experience, Quantified

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Doblin’s Ten Types of Innovation: The Discipline of Building Breakthroughs

Be frank. For many years, most of us equated innovation merely with the development  of new products. How to conceptualize, build and deploy  breakthrougha has become popular. At least, when i look at the excellent recent book publications. Nowadays some of us realize that creating new products is only one way (and not the best) to innovate. Moreover, more and more evidence is available that the development of new products provides the lowest return on investment and the least competitive advantage. And as a service manager, I even agree with those who claim that all innovation must be founded on a … Continue reading Doblin’s Ten Types of Innovation: The Discipline of Building Breakthroughs

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