Marcel Zwiers ‘ take on Design [Thinking]

Over the last couple of years I’ve talked a lot on Design Thinking, Design in general and Service Design. This presentation is my incomplete story on the topic… Source: http://www.slideshare.net   Related articles Enhance Your Impact Through “Design Thinking … | Following Design Thinking Service design thinking – Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11,… Think like a patient, act like a tax-payer: just add Service Design Twitter / jolazet: This Is Service Design Thinking … Where is the ‘Doing’ in Service Design Thinking? Article by Marc Stickdorn, Markus Hormess and Adam Lawrence Continue reading Marcel Zwiers ‘ take on Design [Thinking]

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Sell Yourself Better 1.0 by Jason Mesut

These are Jason Mesut’s slides for hisLightening UX Lisbon talk around User Experience people selling themselves better. There is a deeper focus on portfolios which are 80% bad in his experience, but not just for new jobs. See more at http://www.betteruxportfolios.com. Photocredit: thegrreatescape: Related articles Professional Communication – How to be a UX Consultant (scoop.it) Professional Communication – AN AESTHETIC EDUCATION IN THE ERA OF GLOBALIZATION, by Gayatri Spivak (scoop.it) How to win the UX war within your organization (experientia.com) User experience is strategy, not design (experientia.com) Continue reading Sell Yourself Better 1.0 by Jason Mesut

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Summation: The Entrepreneur vs. The Strategy Consultant

Found at Summation: The Entrepreneur vs. The Strategy Consultant. The Entrepreneur is very different from the typical McKinsey-esque strategy consultant. Both are extremely smart, driven, persistent, creative, and determined. But I have found that there are some major differences. To be continued at Summation: The Entrepreneur vs. The Strategy Consultant.   Photocredit: http://birdsbiking.tumblr.com/ Related articles MTA hires McKinsey for consulting (nydailynews.com) McKinsey: Getting the Supply Chain of the Future Partially Right (Part 1) (spendmatters.com) Is McKinsey still top dog? (blogs.freshminds.co.uk) Continue reading Summation: The Entrepreneur vs. The Strategy Consultant

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Seth’s Blog: Organizing for joy

Joy and let not us forget the relevance of joy for customers Found at Seth’s Blog: Organizing for joy. Organizing for joy Traditional corporations, particularly large-scale service and manufacturing businesses, are organized for efficiency. Or consistency. But not joy. McDonalds, Hertz, Dell and others crank it out. They show up. They lower costs. They use a stopwatch to measure output. To be continued at http://sethgodin.typepad.com/seths_blog/2010/10/organizing-for-joy.html Photocredit: http://cyclop.tumblr.com   Related articles Conversation Agent: Customer Service Made Simple (fredzimny.wordpress.com) Leaders Set the Tone for Customer Service (fredzimny.wordpress.com) The Customer Service Paradox: Companies vs. Customer…Guess Who’s Right (fredzimny.wordpress.com) The Evolving Social Organization (jarche.com) Agree with Valeria … Continue reading Seth’s Blog: Organizing for joy

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Sylvian Cotton’s On design thinking

Found at On design thinking. There is a lot of buzz in recent years in the business, public service and academic communities about what is called “design thinking”. As I am running a consultancy that proposes to use design thinking as a framework for innovation in business and in public services, I feel liable to express my view on it. The concept has been made popular by David Kelley, the founder of the world leading design & innovation consultancy IDEO and by Tim Brown, it’s current CEO. My brief definition would be To be continued at http://www.servicedesign.lu/2010/10/03/on-design-thinking/ Photocredit: http://www.copenhagencyclechic.com/ Related articles Primer deck: Design thinking … Continue reading Sylvian Cotton’s On design thinking

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