Marcel Zwiers ‘ take on Design [Thinking]

Over the last couple of years I’ve talked a lot on Design Thinking, Design in general and Service Design. This presentation is my incomplete story on the topic… Source: http://www.slideshare.net   Related articles Enhance Your Impact Through “Design Thinking … | Following Design Thinking Service design thinking – Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11,… Think like a patient, act like a tax-payer: just add Service Design Twitter / jolazet: This Is Service Design Thinking … Where is the ‘Doing’ in Service Design Thinking? Article by Marc Stickdorn, Markus Hormess and Adam Lawrence

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Sell Yourself Better 1.0 by Jason Mesut

These are Jason Mesut’s slides for hisLightening UX Lisbon talk around User Experience people selling themselves better. There is a deeper focus on portfolios which are 80% bad in his experience, but not just for new jobs. See more at http://www.betteruxportfolios.com. Photocredit: thegrreatescape: Related articles Professional Communication – How to be a UX Consultant (scoop.it) Professional Communication – AN AESTHETIC EDUCATION IN THE ERA OF GLOBALIZATION, by Gayatri Spivak (scoop.it) How to win the UX war within your organization (experientia.com) User experience is strategy, not design (experientia.com)

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Summation: The Entrepreneur vs. The Strategy Consultant

Found at Summation: The Entrepreneur vs. The Strategy Consultant. The Entrepreneur is very different from the typical McKinsey-esque strategy consultant. Both are extremely smart, driven, persistent, creative, and determined. But I have found that there are some major differences. To be continued at Summation: The Entrepreneur vs. The Strategy Consultant.   Photocredit: http://birdsbiking.tumblr.com/ Related articles MTA hires McKinsey for consulting (nydailynews.com) McKinsey: Getting the Supply Chain of the Future Partially Right (Part 1) (spendmatters.com) Is McKinsey still top dog? (blogs.freshminds.co.uk)

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Seth’s Blog: Organizing for joy

Joy and let not us forget the relevance of joy for customers Found at Seth’s Blog: Organizing for joy. Organizing for joy Traditional corporations, particularly large-scale service and manufacturing businesses, are organized for efficiency. Or consistency. But not joy. McDonalds, Hertz, Dell and others crank it out. They show up. They lower costs. They use a stopwatch to measure output. To be continued at http://sethgodin.typepad.com/seths_blog/2010/10/organizing-for-joy.html Photocredit: http://cyclop.tumblr.com   Related articles Conversation Agent: Customer Service Made Simple (fredzimny.wordpress.com) Leaders Set the Tone for Customer Service (fredzimny.wordpress.com) The Customer Service Paradox: Companies vs. Customer…Guess Who’s Right (fredzimny.wordpress.com) The Evolving Social Organization (jarche.com) Agree with Valeria Maltoni´s Customer…

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Sylvian Cotton’s On design thinking

Found at On design thinking. There is a lot of buzz in recent years in the business, public service and academic communities about what is called “design thinking”. As I am running a consultancy that proposes to use design thinking as a framework for innovation in business and in public services, I feel liable to express my view on it. The concept has been made popular by David Kelley, the founder of the world leading design & innovation consultancy IDEO and by Tim Brown, it’s current CEO. My brief definition would be To be continued at http://www.servicedesign.lu/2010/10/03/on-design-thinking/ Photocredit: http://www.copenhagencyclechic.com/ Related articles Primer deck: Design thinking (fredzimny.wordpress.com) Design…

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