CMOs Pressed to Lead Customer Experience Efforts, But Their Progress Is Lacking

only 6% of marketers said customer experience was their most important strategic priority in 2014.

Source: adage.com

sora2522

 

Q Does Customer Service Design Requires Continuous Improvement? A Yes, it has

Finding customer service design processes to continually improve is not rocket science. Average or less customer service is the norm in many industries.

Source: www.digitalsparkmarketing.com

razumichin2:This bike was a unique project, the forks are from an early Humber and the frame from Barb both dating from mid 30′s to early 40′s. Chain ring is also from a Humber. We painted the bicycle 2pak metallic black, used a Sturmey Archer rear 2 speed kick back hub. Recovered leather saddle and leather grips, ornate vintage alloy stem with vintage bars …. a rolling work of Art.<br /><p class=(via REAL beautiful vintage bikes, no Chinese fakes Mottainai Cycles Collingwood | mottainaicycles.com)" width="640" height="571" /> razumichin2:

 

 

6 Hot Contact Center ‘In The Cloud’ Trends | The Social Customer

lookbookdotnu:</p><br />
<p>First ethnic print (by Aurélia S)<br /><br />
Indeed, an upgrade of Siebel every couple of years. And in some industries may be once in a decade

6 Hot Contact Center ‘In The Cloud’ Trends | The Social Customer.

Is your contact center showing its age?

Remember the good old days of customer service? From a technology perspective, life used to be pretty straightforward. All you had to do was upgrade Siebel every couple of years.

Read all at 6 Hot Contact Center ‘In The Cloud’ Trends | The Social Customer.

Enhanced by Zemanta

Customer Service in 2012 and Beyond Technology.. « Wim Rampen’s Blog

(by Saídos da Concha)In my former life as a contact center manager, I always stated that technology is about how things are done.  And the only solid foundation for the how is to challenge assumptions. Indeed, by investigating how customers will be acting in the forth coming years and tweaking your approach.  And as stated by Wim (with whom i worked as a contact center manager) that is not about systems. Although it assumes a very systematic approach.

Found at Customer Service in 2012 and Beyond Technology.. « Wim Rampen’s Blog.

True, yet disappointing
I have to admit though, that I am disappointed with these predictions, because they are true. They show that vendors in the Customer Service arena, are hardly making any progress in understanding and shaping what it is Customer Service managers are trying to get done, now and within the next 2 to 5 years out.

Read all at Customer Service in 2012 and Beyond Technology.. « Wim Rampen’s Blog.

Enhanced by Zemanta