Intrigued by Graham Hill’s Tweet manifesto: 15 New Trends driving social business

15 New Trends Driving Social Business View more presentations from Wim Rampen. Related articles by Zemanta Luis Suarez Dusseldorf lecture about the origins of social computing (fredzimny.wordpress.com) Overcoming the Obstacles To Social Business (blogs.harvardbusiness.org) Marketing and How Social Software Aligns (chrisbrogan.com) The Building Blocks of Social Media for Business (chrisbrogan.com) Must read! Why Process Barfs on Social from Pretzel Logic – Enterprise 2.0 (fredzimny.wordpress.com) Read John Ingham’s Andrew McAfee: Enterprise 2.0 (beta) (book review) (fredzimny.wordpress.com) Six Social Media Trends for 2010 (blogs.harvardbusiness.org)

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Checking M Jay Liebs’ Enabling Social CRM is a convergence of Enterprise 2.0 and CRM

Nice post reflecting on various recent post about convergence trends. Keeping in mind that social is not under control of any organization and that social is about true conversations (and not the old one-way corporate communication models) a true valuable addition. Found athttp://mjayliebs.wordpress.com/2009/09/09/enabling-social-crm-is-a-convergence-of-enterprise-2-0-and-crm By mjayliebs Before my peers from the Accidental Community slap me silly because of the technology focus of this post, I completely get that any Enterprise initiative, especially CRM, is People, Process, then technology. The focal point here is that the people and process do need a supporting infrastructure in order to truly provide Social CRM. For the purposes…

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Checking out E Kolsky A brief history of SCRM

As we are moving away from mere communication to real conversations in a business environment in which a control attitude is replaced by a collaborative urgence it is always good for front office managers to reflect on how CRM and social media are converging. This great and extensive post from Esteban enables you to do so.  Construct your mindset, connect and act! Post found at http://www.estebankolsky.com Posted in September 8, 2009 ¬ 13:03h.Esteban Kolsky Paul Greenberg put the stake in the ground by defining SCRM and said that we needed to grow if from there. I agree.  And it is in that…

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Wave examples Google´s drive to Design Driven Innovation

It is now in the month of the launch of Wave. And I’m halfway Roberto Verganti’s book about Design Driven Innovation. I may be coincidence but his wordings seem to be very appropriate for the forthcoming introduction of Wave. Having read about the Wave concept up to now (from a distance because as an operational manager my time spent is always confined by customer and staff requests) today this post made me even more curious (i tried to become one of the 100.000 first users). Why? These are the wordings of Verganti:> ############################################################################### Somewhere, sometimes, someone will eventually have a technology epiphany:…

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