True digital transformation happens when technology changes the customer experience and the way organizations calibrate their operations. Sourced through Scoop.it from: http://www.digitalistmag.com See on Scoop.it – … Continue reading Is Digital Transformation A Strategic Priority
by Subir Chowdhury How excellent organizations revolutionize their Quality process through the strength of “people power.” For years now, I have been observing organizations just to … Continue reading How excellent organizations revolutionize their Quality process through the strength of people power.
Big data has become much more than a numbers game. In fact, it’s become downright emotional, thanks to the field of analytics. Analytics translates rows of … Continue reading Why Marketers Should Embrace the Emotional Side of Data
Modern organizations must consider their relationship to customers, including the possible universe of digital touch points. Although analyzing customer experience with journey maps offers a traditional … Continue reading Esteban Kolsky and Graham Hill: Customer Experience and the Digital Enterprise | CXOTalk
Social media engagement as we know it now is NOT more likes on Facebook. It’s about that human conversation and enhanced brand loyalty with connectivity. Sourced … Continue reading The Return Of Social Media Engagement: human conversation and enhanced brand loyalty