Lessons Learned about the Customer Experience in 2014

During this year talk has been widespread about the customer experience, which is good. What is not so good is that, according to my benchmark research into next-generation customer engagement, mos… Source: richardsnow.ventanaresearch.com   Continue reading Lessons Learned about the Customer Experience in 2014

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Q: Key Influencers for Operators’ Spending in 2015? A: Service Innovations, Customer Experience and Analytics

Enhancing customer experience is a major macro trend that will accelerate in 2015. But the micro view for CSPs will be to shift their focus from ordering processes to shopping experiences. Source: http://www.policychargingcontrol.com   Continue reading Q: Key Influencers for Operators’ Spending in 2015? A: Service Innovations, Customer Experience and Analytics

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