Four Key Elements of a Service Delivery System

The four key elements for successful service delivery system are service culture, service quality, employee engagement and customer experience.




8 Data Points about the Importance of Customer Experience |

How much does the market reward companies that deliver excellent customer experience? Seven of the world’s 10 most-admired companies in 2013 excel in that area


See on Scoop.itDesigning design thinking driven operations

breanna-lynn:jspark3000: Some of our engagement photos at Buddy Brew Coffee, taken by Angel He Photography. Awww


Lessons Learned about the Customer Experience in 2014

During this year talk has been widespread about the customer experience, which is good. What is not so good is that, according to my benchmark research into next-generation customer engagement, mos…



Q: Key Influencers for Operators’ Spending in 2015? A: Service Innovations, Customer Experience and Analytics

Enhancing customer experience is a major macro trend that will accelerate in 2015. But the micro view for CSPs will be to shift their focus from ordering processes to shopping experiences.


Collection Be Wild by Mia Blebliblú Model: Isa Ruiz

Collection Be Wild by Mia Blebliblú Model: Isa Ruiz


Q: A differentiating customer experience? A: These Ingredients

Six essential ingredients are necessary to create a differentiating customer experience. Answers to these questions will tell the story.


Cosmopolis {David Cronenberg, 2012}

Cosmopolis {David Cronenberg, 2012


Six Holiday Shopper Insights to Drive Your Customer Experience

Providing an optimal customer experience is especially crucial during the holidays if you want to converts browsers to buyers.


ivyleague-d:Sun(day I’ve spent studying)



eBook: 2015 CX Outlook

We’re always looking for new ideas to inspire our work. So we recently reached out to some of our favorite customer experience authors, designers, and industry leaders to find out what they were th…


headandheartstrong:A while ago but I love this pic of my kitty!