4 Ways to Deliver Outstanding Customer Experiences (or 72% of Them May Leave) #custsrv #marketing #ux

Research confirms and we know this intuitively, positive customer experiences will keep our customers coming back. No one wants to continue doing business with a company after a bad experience, poor customer service, wrong product shipments that aren’t quickly rectified, or for any number of other reasons that can ruin a consumer’s attitude towards a brand. Source: datamentors.com See on Scoop.it – Designing ***** services

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The ‘moment of truth’ in customer service | McKinsey & Company #custsrv #custexp #

cxmFocus on the interactions that are important to customers—and on the way frontline employees handle those interactions. A McKinsey Quarterly article. Source: http://www.mckinsey.com See on Scoop.it – Designing ***** services

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In Customer Service, In with the New Doesn’t Mean Out with the Old

Customer service websites can help B2B firms keep their costs down, but they must invest in traditional hotlines and tech support to satisfy their neediest clients. Source: http://www.strategy-business.com See on Scoop.it – Designing services  

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