Mapping The Data Driven Customer Experience Journey

Investing in a comprehensive customer experience program enables organizations to effectively connect with their customers, enhancing service delivery and


csmartfx:Bike Chick. Queen Street West




Omnichannel Customer Service With The Human Touch

By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here’s how.


See on Scoop.itDesigning design thinking driven operations



Putting the Experience in Digital Customer Experience

As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and mo…


Untitled (via invisiblei)

Untitled (via Teresa Q)



What marketers need to know about the emerging discipline of service design

What marketers need to know about the emerging discipline of service design from Media Week – news and information from the world of media



Found on



How to explain Experience Design in a few simple steps.

What’s the difference between User Experience, Customer Experience and Service Design? And more importantly, why does it matter? Jani Modig, Hyper Island‘s Alu…

Source:, via rougeville


Q: How to create an Innovation Culture? A: A Conversation With Ideo’s Suzanne Howard

These days ‘innovation‘ isn’t really an option — it’s a necessity for organizations all over of the world. And when they want to innovate, many turn to Ideo.