Satmetrix’s Top 25 Customer Experience Leaders (Plus 25 More to Watch) [Infographic]

Follow these 25 top customer experience management leaders to stay current on CEM thought. Bonus: 25 more leaders to watch.

Source: blog.satmetrix.com

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Top 5 Reasons Customers Helping Customers is the Future of Customer Support

More and more companies are turning to collaborative consumption practices to boost their customer support. Call it crowd sourcing, or crowd service.

Source: www.hyken.com

 

Is Customer Service your Strategic Priority?

We’re just two months into the New Year.  Already some companies are reaping rewards from previous investments, some are taking steps to gain ground (market share) and still others lag further behi…

Source: pivotpointsolutions.net

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How enterprise gamification can be used in call centers and contact centers for customer service gamification

How enterprise gamification can be used in call centers and contact centers for customer service gamification. How to use gamification to balance AHT, FCR and …

Source: www.slideshare.net

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Mapping The Data Driven Customer Experience Journey

Investing in a comprehensive customer experience program enables organizations to effectively connect with their customers, enhancing service delivery and

Source: winthecustomer.com

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Omnichannel Customer Service With The Human Touch

By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here’s how.

Source: blogs.sap.com

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