In today’s interconnected and hyper-social world, consumers have little patience for poor customer service. Companies are under pressure to meet Sourced through Scoop.it from: http://www.teletech.com Continue reading Harnessing the Power of Customer Service
A selection of socially shareable soundbites from the Gartner Customer Strategies & Technologies Summit in London #GartnerCRM Jim Davies, Research Director – Gartner “Customer Experience will … Continue reading 50 shareable customer experience soundbites from #GartnerCRM #cxm Custsrv
Source: http://www.constellationr.com See on Scoop.it – Designing services Continue reading Real-time, In-Journey Customer Experience Mapping Provides The Right-time, Real-time Engagement | Constellation Research Inc.
The 3 missteps smart companies make when creating great customer experiences and why they fall short of solving the real problem. Source: blogs.informatica.com See on Scoop.it … Continue reading Three Missteps to Creating Great Customer Experiences
Old marketing models like the purchase funnel and push vs. pull marketing just don’t cut it today. Source: deniseleeyohn.com See on Scoop.it – Designing services Continue reading Re-Think, remodel Your Marketing Models #custsrv #digital