An Open Letter To Companies With Customer Service Departments by @jaclyn_fu http://t.co/XBTBmd9ZOr #custserv http://t.co/xCJsglbZSO Sourced through Scoop.it from: http://www.business2community.com See on Scoop.it – Designing service Continue reading An Open Letter To Companies With Customer Service Departments
It’s a great question, and perhaps one of the most difficult to figure out. That’s why we asked 63 industry experts for their take on the best … Continue reading A great question? What’s the Best Way to Improve Customer Service? 63 Influencers Weigh In
GLOBAL WEBINAR w/ IDC 7 Golden Rules for Architecting a Modern Contact Centre Featuring Guest Speaker Jason Andersson from IDC Europe Session Wednesday 14 October 2015 … Continue reading GLOBAL WEBINAR w/ IDC 7 Golden Rules for Architecting a Modern Contact Centre
A survey of 13,451 EU consumers from Forrester, ranking 203 large European brands, found that the majority of brands across all three countries clustered in the … Continue reading Forrester: European brands flop at delivering excellent customer experiences
There are many companies out there who are still stuck in 1995 and haven’t hopped on board with a SaaS vendor for Customer Identity Management. This … Continue reading I guess this is often the case: Is Your Customer Registration System Stuck in 1995?