Customer-everything: the digital era’s biggest marketing change

The brand-centric approach of yesterday is quickly being replaced by customer-driven everything, where customers are dictating the style, quantity and mediums that marketers must use to reach them …

Source: memeburn.com

Caitie // Instagram

Caitie // Instagram

 

 

Elevating Customer Experience Through Social Channels [infographic]

From what they’re eating for breakfast to their thoughts on current events, people are increasingly turning to social media to voice their opinions and seek answers to their questions. Unfortunatel…

Source: www.business2community.com

selectism.com

 

Satmetrix’s Top 25 Customer Experience Leaders (Plus 25 More to Watch) [Infographic]

Follow these 25 top customer experience management leaders to stay current on CEM thought. Bonus: 25 more leaders to watch.

Source: blog.satmetrix.com

ddmla

 

Top 5 Reasons Customers Helping Customers is the Future of Customer Support

More and more companies are turning to collaborative consumption practices to boost their customer support. Call it crowd sourcing, or crowd service.

Source: www.hyken.com

 

Is Customer Service your Strategic Priority?

We’re just two months into the New Year.  Already some companies are reaping rewards from previous investments, some are taking steps to gain ground (market share) and still others lag further behi…

Source: pivotpointsolutions.net

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How enterprise gamification can be used in call centers and contact centers for customer service gamification

How enterprise gamification can be used in call centers and contact centers for customer service gamification. How to use gamification to balance AHT, FCR and …

Source: www.slideshare.net

thesocialitefamily.com

 

 

Mapping The Data Driven Customer Experience Journey

Investing in a comprehensive customer experience program enables organizations to effectively connect with their customers, enhancing service delivery and

Source: winthecustomer.com

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