Marketing DO or DIE – Managing Customer Interfaces

See on Scoop.itIn diensten? Innovatieve diensten!!

In case of any company that is selling products and services that people are interested in enough to find more information about, have customer relationships with continuous or repeated purchases, …

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My point of view: gettings insights upstream and downstream will be relevant to optimize any multichannel environment


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Recommending Redux’ Customer Experience Map

Design thinking: visual thinking. Indeed. Experience the map and feel free to share your thougths.

Found at Customer Experience Map – Redux «.

At last I have updated the high-res version of my take on a customer experience map.

Prompted by a request for a high-res copy (a proper high-res, mind) I decided to review and update the original customer experience map I posted in June 2010, based on my original how-to customer experience map

Read all at  Customer Experience Map – Redux

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3 Customer Experience Predictions – Think customers: The 1to1 Blog


My point of view: the global 2012 events and technology boots will stimulate innovation in customer experience!

Found at 3 Customer Experience Predictions – Think customers: The 1to1 Blog.

2011 was a pivotal year for the field of customer experience. A major increase in the number and types of consumer technologies had a wide-ranging impact on daily life: People controlled their TVs with tablets, asked their phones questions, and played video games without using physical controllers

Read all at 3 Customer Experience Predictions – Think customers: The 1to1 Blog.

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