Does your organization have a dedicated team for Customer Churn and Retention Management?

See on Scoop.it – Designing design thinking driven operations Does your organization have a dedicated team for Customer Churn and Retention Management? (Does your organization have a dedicated team for Customer Churn and Retention Management? See on http://www.linkedin.com Photocredit: IMG_2495-1-1 (via 山村野夫) (via inoao) Related articles Customer Retention: It’s More Than Just Churn Customer Retention: Why it’s Important to Make Your Current Customers Happy B2B Customer Retention Strategies During Growth 5 Top Customer Service Articles For the Week of July 15, 2013 Improving technology helps increase contact center employee retention The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the…

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The Customer Designs Their Own Customer Experience

We spend a lot of time talking about customer experience design.  There is some value to it, but there is also great danger (and arrogance) in it.  We cannot possibly design the customer’s experien… See on partnersinexcellenceblog.com Related articles Customer Experience Journey Map: Applying the Top 10 Requirements Customer Experience Best Practices & Issues – CX Journey: The 12 Essentials of the Customer Experience IBM Launches a Customer Experience Practice Sharpie’s Customer Experience Innovation Case File Customer Experience Best Practices & Issues – Is Obnoxious Advertising A ‘Firsthand Customer Experience’ You Can Yelp About? – The Consumerist How Oracle Uses Big Data…

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Marketing DO or DIE – Managing Customer Interfaces

See on Scoop.it – In diensten? Innovatieve diensten!! In case of any company that is selling products and services that people are interested in enough to find more information about, have customer relationships with continuous or repeated purchases, … See on futurecmo.org My point of view: gettings insights upstream and downstream will be relevant to optimize any multichannel environment Photocredit: Dear winter.. (via *Nishe) Related articles Great examples for Customer Journey Mapping Pleasure and Pain ” What’s Your Problem? Putting Purpose Back into Your Projects What’s Going on in Customer Relationship Management? :: The … Part 3: Consultative Selling – Customer Partnerships Why Good Design…

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Recommending Redux’ Customer Experience Map

Design thinking: visual thinking. Indeed. Experience the map and feel free to share your thougths. Found at Customer Experience Map – Redux «. At last I have updated the high-res version of my take on a customer experience map. Prompted by a request for a high-res copy (a proper high-res, mind) I decided to review and update the original customer experience map I posted in June 2010, based on my original how-to customer experience map Read all at  Customer Experience Map – Redux Photocredit: Padfoottet Related articles Customer Experience as a Success Driver – Customer Experience – The No.1 Mistake (talent-technologies.com) Does B2B Customer Experience Differ…

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Business Model Canvas for User Experience by @TriKro

  from Designing design thinking driven operations | Scoop.it http://www.scoop.it/t/designing-designed-customer-service/p/2008314049/business-model-canvas-for-user-experience-by-trikro Love the approach. But focusing on a relationship? Hmm, encounter would be enough. And value is also a matter of emotions… Nice attempt anyway. Related articles Service Design Thinking – 2012 Business weapon of choice: Design Thinking | d.studio (scoop.it) How Long Before You Will Scoop.it Instead of Google It? (serve4impact.com) Companies are increasingly open to design thinking to drive innovation (innovationtools.com) The New Reality of Customer Care | Business 2 Community (serve4impact.com) Forget Pricing and Focus on Customer Experience | Independent Thinking (serve4impact.com) From Monitoring to Impact to Loyalty: The Total…

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