A Beginner’s Guide to Customer Experience

We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). Since it’s important for anyone in the field to unders… Source: experiencematters.wordpress.com  

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Engaging Customers using Big Data – Arvind Sathi’s presentation to Berlin School of Creative Leadership

This presentation describes some of the concepts published in my book – Engaging Customers using Big Data published by Palgrave Macmillan and available via Amazon.com (ISBN-978-1-137-38620-5). Source: http://www.slideshare.net See on Scoop.it – Designing design thinking driven operations  

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