Forrester’s Top CRM Trends For 2015

CRM is the foundational building block that allows empowered consumers and connected employees to do business in ways we could not imagine just a few years ago.

Source: www.computerworlduk.com

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notesofautumn

 

 

8 Tips to Get Your Team Using CRM in 2015

A CRM implementation is more of a cultural change than a technological change. That’s because adopting a new system requires changing habits, and changing habits is hard. It’s hard for those who…

Source: www.business2community.com

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"aeostyle:Fall

 

Engaging Customers using Big Data – Arvind Sathi’s presentation to Berlin School of Creative Leadership

This presentation describes some of the concepts published in my book – Engaging Customers using Big Data published by Palgrave Macmillan and available via Amazon.com (ISBN-978-1-137-38620-5).

Source: www.slideshare.net

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Cogito, ergo sum : Photo

Found on kazzmito.tumblr.com

 

8 Data Points about the Importance of Customer Experience |

How much does the market reward companies that deliver excellent customer experience? Seven of the world’s 10 most-admired companies in 2013 excel in that area

Source: gillin.com

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breanna-lynn:jspark3000: Some of our engagement photos at Buddy Brew Coffee, taken by Angel He Photography. Awww

breanna-lynn:jspark3000:

Q: Marketers: Think tech has changed your job already? A: Brace yourself

Three out of four marketers think significant and “dramatic” change is coming to their professions, according to a 478-person marketing executive study conducted for Marketo.

And that’s after they’re already reeling from change.

Source: venturebeat.com

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Lessons Learned about the Customer Experience in 2014

During this year talk has been widespread about the customer experience, which is good. What is not so good is that, according to my benchmark research into next-generation customer engagement, mos…

Source: richardsnow.ventanaresearch.com

 

Q: Key Influencers for Operators’ Spending in 2015? A: Service Innovations, Customer Experience and Analytics

Enhancing customer experience is a major macro trend that will accelerate in 2015. But the micro view for CSPs will be to shift their focus from ordering processes to shopping experiences.

Source: www.policychargingcontrol.com

Collection Be Wild by Mia Blebliblú Model: Isa Ruiz

Collection Be Wild by Mia Blebliblú Model: Isa Ruiz