What Service Design Can Learn from The X-Factor

Found at Helping Other People Think Like a Designer » What Service Design Can Learn from The X-Factor. Love it or loathe it the X-Factor is very, very popular. The format has been used worldwide and the process works; distinct phases of activity, different approaches tested along the way and in the end a winner is chosen. Yes, that’s right i’m talking about television’s X-Factor and service design. To be continued at http://paulthurston.co.uk/?p=1020 Photocredit: http://www.copenhagencyclechic.com/ Related articles Nick Marsh: Service Design (Christmas) Drinks London – Eventbrite (servicedesignchristmasdrinks.eventbrite.com) Everything I know – Everything I Know – Service Design will make it all better (not) (fredzimny.wordpress.com) Urban Omnibus…

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Service Design & Service Branding

Service Design & Service Branding  View more presentations from Søren Bechmann Photocredit: http://www.copenhagencyclechic.com/ Related articles Everything I know – Everything I Know – Service Design will make it all better (not) (fredzimny.wordpress.com) Service design (fredzimny.wordpress.com) Qin Han’s summary Practices and Principles of Service Design (slideshare.net) Welcome to the Service Design Network | Service Design Network (service-design-network.org) Nick Marsh: Service Recovery Workshop (designforservice.wordpress.com) Nick Marsh: 6 lessons on service design in 6 months | plate and serve (plateandserve.wordpress.com)

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How to really make something

How to really make something View more presentations from Made by Many. Photocredit: Yoav Related articles by Zemanta Intriguing deck: Customer experience program KLM (via Fredzimny’s CCCCC’s) (fredzimny.wordpress.com) Service design (fredzimny.wordpress.com) Qin Han’s summary Practices and Principles of Service Design (slideshare.net) Welcome to the Service Design Network | Service Design Network (service-design-network.org) Nick Marsh: 6 lessons on service design in 6 months | plate and serve (plateandserve.wordpress.com) The new smart customers (fredzimny.wordpress.com)

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Public services by design

Found at Public services by design | Public | Public. Two years ago Michael Bichard, chair of the Design Council and former civil service mandarin, waxed lyrical about how design could drive innovation and sustainability in public services. To be continued at http://www.guardianpublic.co.uk/pubic-services-design-frontline-innovation Photocredit:  Rick Elkins Related articles by Zemanta Nick Marsh: A review of the Design Council | Policies | BIS (bis.gov.uk) Nick Marsh: Methods for financing social innovation #3 – Social Impact Bonds ” Sidekick Studios: A social innovation company (sidekickstudios.net)

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