See on community.paper.li
Photocredit: Instant Flowers: Christmas in London
Customers are demanding more from their brands. They want it now, they want it on their own terms, they want it to be relevant to them, and they want it to be easy”
Some fine building blocks.
See on www.slideshare.net
Found at The Four Types of Digital Marketer.
Read all at The Four Types of Digital Marketer
My point of view: i always like these kind of classifications. If interestered for your company click here
My point of view: affecting and altering customer service and business models.
Admittedly, the statistical validity of that headline is suspect. As a child of the 80’s, back when people actually watched commercials on our sole screen in the living room, such tag lines were embedded in my psyche and occasionally pop out. (I always wondered why the fifth dentist from those Trident commercials was such a killjoy.) But I digress…
My point of view: do not limit it to marketing. Focus on customer touch point.
The Future of Customer Support is Social, Mobile, Video and InsourcedHuffington Post (blog)In the book, The Pursuit of Social Business Excellence, which I co-authored with my colleague Brad Martin, we talk about the impact of the social revolution…
See on www.huffingtonpost.com
My point of view: true. Some restrictions with insouced.