Recommended: T-Mobile Loses Customers

Living in the Netherlands, I also remember how T-Mobile’s performance for a certain customer resulted in a very bad press for customer service. And a industry organization  unable (or unwilling) to really invest in any substantial improvements.  My prediction: to be continued by politicians in the fall of this year. Recommended: #CRM #C T-Mobile Loses Customers, No Surprise – T-Mobile just announced that it lost a record number of… http://ow.ly/1cxF5N Related articles CRM Idol 2011: The Open Season (myventurepad.com) Customer Service Tip: Would You Recommend Your Competition? (customerthink.com) 7 Warning Signs Your Customers May Be Deserting You (customerthink.com)

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Generation Gmail poses major risk to firms’ security

Pay-off might be a higher productivity and effectiveness. I still believe that Gmail and its associated functionality (Rapportive, Gist, Producteev, Boomerang) makes me – working on schedule, tasks and mail – 15% more efficient. Results in my case in a net productivity gain of 2%. Found at Generation Gmail poses major risk to firms’ security – Ireland’s CIO and strategy news and reports service – Siliconrepublic.com. Some 85pc of workers under 25 admit they send work-related emails or documents to or from personal email accounts, like Gmail or Hotmail. ‘Generation Gmail’ finds corporate mailbox sizes too constrained and work around this hurdle. Read…

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Inbox Zero: How to Become an Email Ninja

Whether Michael Reynolds is 5 years ahead of our time I do not know. But, it is all about mastery and discipline. Great slides to reflect on some hot trending discussions with regard to how to use email (or for how to use one’s emailbox). Photocredit: http://italiancyclechic.com/ Related articles Bullish: How To Be A Productivity Unicorn (thegloss.com) Analysis of my inbox: 2 out 3 emails I get are from a machine (serve4impact.com)

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Analysis of my inbox: 2 out 3 emails I get are from a machine

Let say that I am migrating from my inbox to Nimble or Gist. My inbox,  has become less and less relevant. What still exists is working with a schedule and a task. But – I work in Gmail – thanks to unsubscribe, boomerang, rapportive and GTD my inbox is clean every day. As stated before: gain in productivity of about 10%, major reduction of stress and even more fun in life. Same experience or are you still facing email stress?     Found at http://forrester.typepad.com/groundswell/2011/02/analysis-of-my-inbox.html Is  your inbox a communications channel? Or is it a target? To find out, I analyzed a week’s…

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