Trust Is Dead. Long Live Trust! – Tammy Erickson – Harvard Business Review

Trust Is Dead. Long Live Trust! – Tammy Erickson – Harvard Business Review. As business leaders pick up the post-recession pieces, I’m increasingly asked how companies can restore trust with employees. My answer: only by instituting new talent management approaches that reflect the reality of today’s relationship between employees and the corporation. Read all at Trust Is Dead. Long Live Trust! – Tammy Erickson – Harvard Business Review Photocredit: http://literarycoffee.tumblr.com/ Related articles Win on Service in a Tough Economy – Harvard Business Review (serve4impact.com)

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Book review: Frances Frei & Anne Morriss’ Uncommon Service

It is an understatement to claim that technology has revolutionized the way that companies perform. That same technology enables professionals within customer service to develop  individualized relationships with customers or pure encounters. Supported by advancements in management science, operations management and maketing, companies are able to improve both profits and financials. But technology is not the critical success factor. In my opinion, the mindset of meeting the customer demand for great service – and saving money at the save time – is more important. Frances Frei and Anne Morris wrote a book covering some recommendations how to design customer service. In UnCommon Service, Harvard…

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Lessons from Four Years of Business Blogging – Scott Anthony – Harvard Business Review

It was in 2008 that I started blogging. Loved this post not only for that! Found at Lessons from Four Years of Business Blogging – Scott Anthony – Harvard Business Review. My first blog post for HBR.org went live in February 2008, when the platform was still in its infancy. Here’s what I’ve learned about market demand in three-and-a-half years and (now) 200 posts. While I thought that a reflective post might be a little self-indulgent, I think these lessons transfer to other domains, so I wanted to share them with my readers. Read all at Lessons from Four Years of Business Blogging – Scott…

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The 50 Most Influential Management Gurus – Harvard Business Review

                                              Via Scoop.it – Serve4impact: designing design driven operations Every two years, the Thinkers50 publishes their definitive list of management thinkers. Below are the results for 2011. Via hbr.org Photocredit: tdshh Related articles Clayton Christensen’s chapter 1 The educational innovator’s dilemma (serve4impact.com)

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Capitalism at Risk

Dutch Leonard and Lynn Paine, Harvard Business School professors and coauthors of “Capitalism at Risk: Rethinking the Role of Business,” describe how corporate leaders are responding to the forces challenging the free market. I do not know whether is is the free market that is challenged. It are the excesses  that need our attention and efforts. Based on a sound concept of creating value for all stakeholders.   Related articles Global Capitalism at Risk (sophisticatedfinance.typepad.com) Harvard Business: CEOs Need a New Set of Beliefs (blogs.hbr.org) Capitalism Is Not “Doomed” (blogs.hbr.org) Anonymous – Capitalism is not free market (serpentsembrace.wordpress.com)

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