Susan Etlinger’s deck: Social Analytics 2012 at Social Media Week SF

Presented the following two talks at Adobe’s Social Media Week event (#SMW12) on February 13, 2012 in San Jose. Here’s an annotated version for those who were there, and those who couldn’t be. Photocredit:  nemo Related articles Thor Muller Q&A: Customer Service in a Social Media World – Forbes (serve4impact.com) Continue reading Susan Etlinger’s deck: Social Analytics 2012 at Social Media Week SF

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How Good Designers Think – Simon Rucker – The Conversation – Harvard Business Review

Found at How Good Designers Think – Simon Rucker – The Conversation – Harvard Business Review. We all know that really good designers somehow think differently from you and me about new products. But just exactly what does this difference consist of? The best summary of what makes really good designers tick was asimple post by Bruce Nussbaum back in Read all at How Good Designers Think – Simon Rucker – The Conversation – Harvard Business Review. Photocredit: stuffedinbra Related articles A Better Way to Manage Your To-Do List – Peter Bregman – Harvard Business Review (serve4impact.com) John Seely Brown: Chief of Confusion … Continue reading How Good Designers Think – Simon Rucker – The Conversation – Harvard Business Review

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Promoting 29th Global CEM Certification Program on March 22-23 Amsterdam

Global Customer Experience Management (CEM) Certification Program is designed and developed based on the U.S. patent-pending Branded CEM Method and co-delivered by G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities, the program is the only internationally recognized CEM certification program continuously running and expanding in different parts of the world. Since 2006, the program has been successfully held in London, Copenhagen, Amsterdam, Paris, Barcelona, Dubai, Johannesburg, Shanghai, Hong Kong, Bangkok, Singapore and San Francisco. Up till now, the program has drawn hundreds of attend For more information click here Photocredit: charikichi Related articles Bob Thompson’s CEM: Past, … Continue reading Promoting 29th Global CEM Certification Program on March 22-23 Amsterdam

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KNOWLEDGE IS OUT, FOCUS IS IN, AND PEOPLE ARE EVERYWHERE

Image via Wikipedia . Found at http://edge.org/q2010/q10_16.html#dalrymple DAVID DALRYMPLE Researcher, MIT Mind Machine Project KNOWLEDGE IS OUT, FOCUS IS IN, AND PEOPLE ARE EVERYWHERE Filtering, not remembering, is the most important skill for those who use the Internet. The Internet immerses us in a milieu of information — not for almost 20 years has a Web user read every available page — and there’s more each minute: Twitter alone processes hundreds of tweets every second, from all around the world, all visible for anyone, anywhere, who cares to see. Of course, the majority of this information is worthless to the majority of people. … Continue reading KNOWLEDGE IS OUT, FOCUS IS IN, AND PEOPLE ARE EVERYWHERE

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