Which Channels Do US Consumers Prefer Using?

Via Scoop.it – Serve4impact: designing design driven operations We’re working on a report for early next year that examines channel preferences. We asked 5,000 US consumers to pick their preferred channel for completing a wide variety of activities. Given th… Via experiencematters.wordpress.com Photocredit: http://showmeabike.blogspot.com/ Related articles Measuring Business’s New Bottom Line: Customer Delight – Forbes (serve4impact.com)

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Inbox Zero: How to Become an Email Ninja

Whether Michael Reynolds is 5 years ahead of our time I do not know. But, it is all about mastery and discipline. Great slides to reflect on some hot trending discussions with regard to how to use email (or for how to use one’s emailbox). Photocredit: http://italiancyclechic.com/ Related articles Bullish: How To Be A Productivity Unicorn (thegloss.com) Analysis of my inbox: 2 out 3 emails I get are from a machine (serve4impact.com)

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Rachel Botsman: The case for collaborative consumption

At TEDxSydney, Rachel Botsman says we’re “wired to share” — and shows how websites like Zipcar and Swaptree are changing the rules of human behavior. Photocredit: http://helloitsvalentine.blogspot.com Related articles Video Interview: Author Rachel Botsman on Leveraging Collaborative Consumption Trends for a More Sustainable Future (triplepundit.com) Collaborative Consumption – Questions from the Author for the Core Community (core77.com) The Rise of Collaborative Consumption (emergentbydesign.com) Infographic: The Rise of Collaborative Consumption (pocketsmith.com) Abandon Ownership! Join the Rentership Society! (fredzimny.wordpress.com) Has the Business of Sharing Finally Reached the Tipping Point? (mickipedia.com) Mojo hosts Collaborative Consumption launch (mumbrella.com.au) Shareable: Study Reveals Big Opportunities in the Sharing Economy…

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Recommended deck: Emerging a Content Strategy from User Research

Emerging a Content Strategy from User Research View more presentations from Scott\ Bryant. Photo credit: yymkw Related articles by Zemanta Intriguing deck: Customer experience program KLM (via Fredzimny’s CCCCC’s) (fredzimny.wordpress.com) On user researchers and behavioural economics (experientia.com)

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