Resolution 2011 Serve to Lead®

Photocredit jinx Related articles JWT: 100 Things to Watch in 2011 (fredzimny.wordpress.com) Top 20 Trends in 2011 Forecast – The 2011 Trend Report (fredzimny.wordpress.com) Shine or the Path to Peak Performance (fredzimny.wordpress.com) The Future of Selling (fredzimny.wordpress.com) Frost & Sullivan’s You Can Have It All: Satisfied Customers and Profitable Operations (fredzimny.wordpress.com) Greg Levin’s New Contact Center Rules (fredzimny.wordpress.com) Rachel Botsman: The case for collaborative consumption (fredzimny.wordpress.com)

Rate this:

Rachel Botsman: The case for collaborative consumption

At TEDxSydney, Rachel Botsman says we’re “wired to share” — and shows how websites like Zipcar and Swaptree are changing the rules of human behavior. Photocredit: http://helloitsvalentine.blogspot.com Related articles Video Interview: Author Rachel Botsman on Leveraging Collaborative Consumption Trends for a More Sustainable Future (triplepundit.com) Collaborative Consumption – Questions from the Author for the Core Community (core77.com) The Rise of Collaborative Consumption (emergentbydesign.com) Infographic: The Rise of Collaborative Consumption (pocketsmith.com) Abandon Ownership! Join the Rentership Society! (fredzimny.wordpress.com) Has the Business of Sharing Finally Reached the Tipping Point? (mickipedia.com) Mojo hosts Collaborative Consumption launch (mumbrella.com.au) Shareable: Study Reveals Big Opportunities in the … Continue reading Rachel Botsman: The case for collaborative consumption

Rate this:

Check out design thinkers: Tim Leberecht’s The Customer Isn’t A Human Being

Image by zilver pics via Flickr Found at http://iplot.typepad.com/iplot/2009/11/the-customer-isnt-a-human-being.html  tnx Nick Marsh I just read a remarkable essay by Venkatesh Rao on “marketing, innovation, and the creation of customers.” It nails the complex relationship between the two functions, examining both similarities and polarities. Rao opens with what is perhaps the most popular aphorism by venerable management philosopher Peter Drucker: “Because the purpose of business is to create a customer, the business enterprise has two—and only two—basic functions: marketing and innovation.” Building upon this, Rao argues that “Marketing and innovation define each other in yin-yang ways,” and that they have in … Continue reading Check out design thinkers: Tim Leberecht’s The Customer Isn’t A Human Being

Rate this:

Connect to any aggregator and knowledge starts flowing

Image via CrunchBase This older post included here because the new Friendfeed (but any aggregrator will do) enables you more and more to connect in and easy way. And connecting to an changing context is a necessary condition to start acting or getting the knowledge flowing. Source: http://libraryclips.blogsome.com/2008/11/11/knowledge-flow-networks author: John Tropea I’ve echoed words by Dave Snowden and Jon Husband that rather than trying to create a knowledge sharing culture, we are instead creating conditions and environment for that to happen naturally via a participation model that facilitates connections and shared context. These conditions are: simple tools, trust, self interest/benefit, … Continue reading Connect to any aggregator and knowledge starts flowing

Rate this: