See on Scoop.it – Designing design thinking driven operations Today we’d like to reveal the first top speakers to be at NEXT13: Harper Reed, Jeff Jarvis, Neelie Kroes and Bryce Roberts! Fred Zimny‘s insight: And yes, i will blog NEXT13 in Berlin See on nextberlin.eu Photocredit: http://pedalfar.tumblr.com/ Related articles NEXT13: Here be dragons | NEXT Berlin Infographics to view – The 10 Best Movie Infographics of 2012 | NextMovie – NextMovie (blog) Silencing the bell doesn’t put out the fire Jeff Jarvis: The news we can afford Neelie Kroes wants to force companies in the EU to disclose data breaches Highlighting … Continue reading Harper Reed, Neelie Kroes and Jeff Jarvis to speak at NEXT13 | NEXT Berlin
Yesterday I attended the VCN Annual Conference in the Netherlands. The chair of the Dutch Customer Service Federation announced 3 action points because of the T-Mobile customer service riot. These are reducing waiting lines, improved collaboration and improving complaint management. Not a very effective approach in 2011, in my humble opinion. May be time to acknowledge and start acting according to insights like these. Found at Is Customer Service the New Marketing? | Fast Company. How Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service. Just … Continue reading Is Customer Service the New Marketing? | Fast Company
From the author of the book “What would Google do”. And make a connection what would you or your business do? Found at http://seekingalpha.com/article/173050-the-future-of-business-is-in-ecosystems?source=feed Last week, I said that the future of news is entrepreneurial (not institutional). Today, a sequel: The future of business is in ecosystems (not conglomerates or industries). At the Foursquare conference last week, I was struck by the miss-by-a-mile worldviews held by the chiefs of big, old conglomerates and the entrepreneurs starting new, nimble companies. The conference is off the record, so I won’t quote anyone by name. And in truth, these are the same conversations … Continue reading Jeff Jarvis about “The Future of (your) Business Is in Ecosystems”
An author I highly esteem, is Dion Hinchcliffe This post is included because it give you insights on how to connect to our changing contexts as a consequence of social media and enterprise 2.0 Source: http://blogs.zdnet.com/Hinchcliffe/?p=504 June 8th, 2009 Posted by Dion Hinchcliffe @ 5:07 pm Umair Haque wrote an impressive tract on his Harvard Business blog late last week about Twitter and how it changes the rules of innovation. It’s an incisive and challenging piece that well worth reading if your looking at cutting-edge business trends. It also helps surface what’s turning into an increasingly larger gap between what … Continue reading Reconciling social computing with the enterprise
This post could be one of my items tagged blown to bits. I included it on my blog because of the referral to organizations that are struggling also with collaboration. And as organizations are you and me, please feel free to connect and react!! Source: http://www.itbusinessedge.com/cm/blogs/all/newspapers-arent-only-ones-struggling-with-collaboration/?cs=33202 by Ann All 8/6/2009 I’m a former print journalist who’s been working more or less exclusively online for about a dozen years. (Yeah, I’m old.) Several other print veterans work at IT Business Edge. All of us have friends who’ve been laid off from newspaper staffs in the past 18 months. Many of our … Continue reading Newspapers Aren’t Only Ones Struggling with Collaboration; is it not manager?