Big ideas, little price tag

127 / 365 - Exams are coming up (via Noukka Signe)Via Scoop.itDesigning design thinking driven operations

Sometimes it’s the little things that make life better. Like the DVD envelop buried beneath my pile of mail—a reminder that for a low monthly cost I can enjoy unlimited movies with no late fees.

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Don’t Miss the Services Leadership Institute

hislolita: L’Officiel vs Old Books by whimsical jane on Flickr. Found at Don’t Miss the Services Leadership Institute.


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March 19-21, 2012
W. P. Carey School of BusinessArizona State University

Download Brochure

The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through service.  If you haven’t yet signed up, be sure to REGISTER prior to March 7 for early registration discounts!

At the Institute, you will learn how to diagnose and strengthen key weak spots in your service offerings: 

  • Find out what your customers really expect
  • Learn how to develop quality service designs
  • Discover ways to deliver your services 
  • Learn key principles of creating highly-profitable service offerings

As a participant, we ensure that you will be able to make the most of networking opportunities and the unique classroom setting by limiting the number of attendees to a small group of about 55-65 executives from a broad spectrum of industries.

The Institute will feature presentations, a case study and hands on sessions from organizations such as Cisco, Zane’s Cycles, Arizona State University’s W. P. Carey School of Business, Avnet, HEC ParisPetSmart, and the Center for Services Leadership.  The small classroom environment provides our attendees a unique learning opportunity to share ideas and immediately apply them to their business.

Visit for complete details and to download the brochure

at Don’t Miss the Services Leadership Institute.

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What Sells CEOs on Social Networking

500px / Photo “Time” by Nakarate RungkawatFoun at What Sells CEOs on Social Networking.

Six years ago, MIT Sloan’s Andrew McAfee coined the term “Enterprise 2.0” as shorthand for what collaboration and sharing tools such as blogging and wikis (and, today, Twitter) would mean for enterprises. In a Q&A, he talks about how CEOs see this world today — and what really sells them on the tools.

Read all at What Sells CEOs on Social Networking.

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The Rise of the New Groupthink –

<p>And that’s me, enslaved by the books (by AnnuskA  - AnnA Theodora)<br />
Found at The Rise of the New Groupthink –

SOLITUDE is out of fashion. Our companies, our schools and our culture are in thrall to an idea I call the New Groupthink, which holds that creativity and achievement come from an oddly gregarious place. Most of us now work in teams, in offices without walls, for managers who prize people skills above all. Lone geniuses are out. Collaboration is in.

Read all at The Rise of the New Groupthink –

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