Big ideas, little price tag

Via Scoop.it – Designing design thinking driven operations Sometimes it’s the little things that make life better. Like the DVD envelop buried beneath my pile of mail—a reminder that for a low monthly cost I can enjoy unlimited movies with no late fees. Via globalblogs.deloitte.com Related articles How Mobile Payments Will Evolve In the Next Several Years (serve4impact.com)

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Don’t Miss the Services Leadership Institute

Found at Don’t Miss the Services Leadership Institute.   THE 26TH ANNUAL SERVICES LEADERSHIP INSTITUTE March 19-21, 2012 W. P. Carey School of Business – Arizona State University Download Brochure The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what they need to remain loyal.  No other program offers this level of executive education focused specifically on competing through service.  If you…

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What Sells CEOs on Social Networking

Foun at What Sells CEOs on Social Networking. Six years ago, MIT Sloan’s Andrew McAfee coined the term “Enterprise 2.0” as shorthand for what collaboration and sharing tools such as blogging and wikis (and, today, Twitter) would mean for enterprises. In a Q&A, he talks about how CEOs see this world today — and what really sells them on the tools. Read all at What Sells CEOs on Social Networking. Photocredit: 500px / Photo “Time” by Nakarate Rungkawat Related articles Social Media and Relationships: Who is actually a “friend?” (serve4impact.com)

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Top decks midst January 2012

Booz co campaigns-to-capabilitie… Design council: Design for innov… Eyeka’s whitepaper Shoppin… Mary Meeker’s internet-tre… Gartner Magic Quadrant social cr… Accenture research_2012_consumer… McKinsey The consumer decision j… Practical Access To Service Design Services and innovation Book Collaboration In The Clou… Grabenwarter’s/Liechtenste… Photocredit: Related articles My weekly top decks for your weekend (serve4impact.com)

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