Deck: Turn Jobs to Be Done Theory into Practice – #servicedesign #digital #innovation

Presented at Business of Software USA, Tony Ulwick (Strategyn) shares insights on how to deliver products that do useful jobs for customers, practical steps yo… Source: http://www.slideshare.net See on Scoop.it – Designing services Continue reading Deck: Turn Jobs to Be Done Theory into Practice – #servicedesign #digital #innovation

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#Digital Transformation of #Knowledge Workf

“ In any given company, hyper-specialization might reshape- according to Prof. Tom Malone, MIT- the organization in many ways, from the macro to the micro level of task assignment. Some of the tasks of a certain role might be hived off, or entire job categories and processes might be upended. In the 21st century, a critical factor in business success will not just be how efficient organizations are, but also how intelligent they are. The new culture of cross-country cooperation and “hyper-specialization” based on scalable learning platforms allows you and your organization to be more productive, effective, and intelligent. Consider … Continue reading #Digital Transformation of #Knowledge Workf

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Making sense: service dominant logic

As an attendant of the MOOC Making sense of service logic, i will post about the course.   Is it rational for a 60-year old guy to attend a course? I guess it does. Having started workin in the 70’s (another era of transition) i observed the shift to services. Starting my career in banking, i was happy to shift to customer service in management and leadership roles. Looking back, contributing to the success of the companies i worked for were the external orientation, employee engagement, knowledge management and a solid foundation of process- and IT management. Now professionals, companies … Continue reading Making sense: service dominant logic

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