#Digital Transformation of #Knowledge Workf

“ In any given company, hyper-specialization might reshape- according to Prof. Tom Malone, MIT- the organization in many ways, from the macro to the micro level of task assignment. Some of the tasks of a certain role might be hived off, or entire job categories and processes might be upended. In the 21st century, a critical factor in business success will not just be how efficient organizations are, but also how intelligent they are. The new culture of cross-country cooperation and “hyper-specialization” based on scalable learning platforms allows you and your organization to be more productive, effective, and intelligent. Consider how much…

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Making sense: service dominant logic

As an attendant of the MOOC Making sense of service logic, i will post about the course.   Is it rational for a 60-year old guy to attend a course? I guess it does. Having started workin in the 70’s (another era of transition) i observed the shift to services. Starting my career in banking, i was happy to shift to customer service in management and leadership roles. Looking back, contributing to the success of the companies i worked for were the external orientation, employee engagement, knowledge management and a solid foundation of process- and IT management. Now professionals, companies and society…

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Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers. Source: http://www.slideshare.net Related articles Knowledge management is the key to great customer service Customer Contact Leadership Council ” Making Knowledge Management Improvements Meaningful Blog>> Ron Young on Personal Knowledge Management (recorded in an iKMS Evening Talk on 25 May 2009) 4 Ways to Seamlessly Integrate Knowledge Management Software into Your Business From the Harvard Business Review: How a Broken Knowledge Management System Can Be Fixed with Enterprise Search | CustomerThink

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How to be understood? Designing creative high power teams

Having worked in services for almost 4 decades,  my sincere belief is that service leadership and management is about teamwork.  Understanding how teams operate and how your contribution to a team impacts its (and your) performance is essential. As mentioned in an earlier post, i invest time to better understand how to foster creativity.  And now i can add a new publication on my bookshelf that deals with how to design creative teams and organizations. Over the last years , many great books  about how to become more creative ve become available.  And now I can add a new release on my…

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