#Digital Transformation of #Knowledge Workf

“ In any given company, hyper-specialization might reshape- according to Prof. Tom Malone, MIT- the organization in many ways, from the macro to the micro level of task assignment. Some of the tasks of a certain role might be hived off, or entire job categories and processes might be upended. In the 21st century, a critical factor in business success will not just be how efficient organizations are, but also how intelligent they are. The new culture of cross-country cooperation and “hyper-specialization” based on scalable learning platforms allows you and your organization to be more productive, effective, and intelligent. Consider how much more finely work can be diced when it produces intangible, knowledge-based goods and the information involved can be transported anywhere in the world nearly instantaneously and at almost no cost: the “Division of Knowledge” as driver of productivity and intelligence has arrived.”

Source: learnmore.tmg-muenchen.de

Making sense: service dominant logic

As an attendant of the MOOC Making sense of service logic, i will post about the course.


Is it rational for a 60-year old guy to attend a course?

I guess it does.

Having started workin in the 70’s (another era of transition) i observed the shift to services. Starting my career in banking, i was happy to shift to customer service in management and leadership roles.

Looking back, contributing to the success of the companies i worked for were the external orientation, employee engagement, knowledge management and a solid foundation of process- and IT management.

Now professionals, companies and society are experiencing a fundamental shift.

For me it is great to understand the concept and being able to connect with similar minds.

As an individual i liked to ride bikes, still fond of my fiancee and like reading and walking with my 2 boxers: our senior Dixy and our 3 month old pup Youry.

Hope this does make sense of the logic why service is that dominant in my life.






Interesting read: From the Knowledge Economy to the Human Economy

In an age of increasingly smart computers, what makes human workers valuable?

Source: hbr.org


Found on jsj0522.tumblr.com


How to be understood? Designing creative high power teams

by Zebra

by Zebra

Having worked in services for almost 4 decades,  my sincere belief is that service leadership and management is about teamwork.  Understanding how teams operate and how your contribution to a team impacts its (and your) performance is essential.

As mentioned in an earlier post, i invest time to better understand how to foster creativity.  And now i can add a new publication on my bookshelf that deals with how to design creative teams and organizations.

Over the last years , many great books  about how to become more creative ve become available.  And now I can add a new release on my bookshelves.


The very best firms today are poietic organizations; that is, they are exceptionally good at streamlining the processes of ideation, creation, and production.

Poietic organizations do two things well:

(1) they design and develop high power teams and

(2) they create an organizational culture and context that supports improvisation, design, experimentation, aesthetic awareness and strengths development.

The first half of the book shows readers how to assess team member strengths using personality factors and multiple intelligence theory.  Following the assessments, the book illustrates how to best represent and share this information to promote team development.

Three types of high performance teams are examined:

improvisational teams,

design teams, and

research teams.

This book will help you to build great teams that exhibit the characteristics of trust, commitment, and energy.

The second half of the book examines the major models and images upon which organizations are constructed, and the pros and cons of these choices.  Next,  the author look’s at the rise of the poietic organization and its characteristics; that is, ones that innovate on a frequent basis. The differences between ordinary organizations and poietic organizations are highlighted, and why being a poietic organization confers competitive advantage. Finally, the author looks at ways to transform your organization into a poietic organization.

In summary, this book is about how to design and develop creative high power teams and organizations, and explains why some firms lead the way to blue oceans while others languish in red seas.

About the Author

Dr. Stein’s research interests focus on decision making, knowledge management, creativity, corporate innovation, energy policy and sustainable ventures. He has published several research papers in the Journal of Management Information Systems, The International Journal of Expert Systems, Organization Science, International Journal of Knowledge Management, Information Systems Research, Journal of Business Ethics, Renewable and Sustainable Energy Reviews, and Expert Systems with Applications, among others and serves as a reviewer for several management and M I S journals and conferences.

The core

The book introduces the concept of a poietec firm. And describes three kinds of teams. It supports the reader by the included assessments. The last chapters deals with the choices possible in designing organizations and how to grow into a poietic organization.

My rating

4,0 stars on a scale 0-5.

It is my sincere belief that only teams make us survive and thrive many of us are creative. As stated by the author, creativity is not just the province of artists, musicians and writers.  Most of us can sharpen our team skills. You have to learn and understand the associated skills and behavior.

This book will appeal to anyone seeking to advance his or her career by contributing to more effective teams. It will also be of great value to human resource managers who want to guide the development of superior teams.

This book is a recommended read for anyone who want to operate in high performance teams in changing environments.  It will still be hard work for you to apply  the book’s knowledge and information to achieve business, professional or personal success.

Serenity by Jose Luis Alcaraz on 500px

Jose Luis Alcaraz on Fivehundredpx