Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers. Source: http://www.slideshare.net Related articles Knowledge management is the key to great customer service Customer Contact Leadership Council ” Making Knowledge Management Improvements Meaningful Blog>> Ron Young on Personal Knowledge Management (recorded in an iKMS Evening Talk on 25 May 2009) 4 Ways to Seamlessly Integrate Knowledge Management Software into Your Business From the Harvard Business Review: How a Broken Knowledge Management System Can Be Fixed with Enterprise Search | CustomerThink Continue reading Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

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How to be understood? Designing creative high power teams

Having worked in services for almost 4 decades,  my sincere belief is that service leadership and management is about teamwork.  Understanding how teams operate and how your contribution to a team impacts its (and your) performance is essential. As mentioned in an earlier post, i invest time to better understand how to foster creativity.  And now i can add a new publication on my bookshelf that deals with how to design creative teams and organizations. Over the last years , many great books  about how to become more creative ve become available.  And now I can add a new release … Continue reading How to be understood? Designing creative high power teams

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What Marketers Can Learn From Artists

See on Scoop.it – Designing design thinking driven operations This article is by Jean-Baptiste Danet, Group CEO of Dragon Rouge, a global design and innovation business, a passionate supporter of the arts, and co-author of the new book, Business Is Beautiful (LID Publishing, 2013). See on http://www.forbes.com Photocredit: concurso cultural: uma nova capa #1 | A series of serendipity Related articles UX Design : user experience and design thinking – User Experience in a Rapidly Changing World UX Design : user experience and design thinking – The UX of Minimum Viable Products Strategy+business: The Digital Commerce Revolution UX Design : user … Continue reading What Marketers Can Learn From Artists

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Kill a Stupid Rule | Leading Effectively

See on Scoop.it – Designing design thinking driven operations Lisa Bodell is the founder and CEO of futurethink, an internationally recognized innovation research and training firm. Lisa founded her company on the principle that with the right knowledge … Fred Zimny‘s insight: Book is highly recommended. Some kind of commen sense but is common sense not common at all? See on http://www.leadingeffectively.com Photocredit: saturday. by hjartesmil Related articles UX Design : user experience and design thinking – User Experience in a Rapidly Changing World UX Design : user experience and design thinking – The UX of Minimum Viable Products Don’t Have a Burning … Continue reading Kill a Stupid Rule | Leading Effectively

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The connected leader | Harold Jarche

See on Scoop.it – Designing design thinking driven operations Connected leaders embrace networks, manage complexity, and build trust http://t.co/wqF9wwDs RT @hjarche See on http://www.jarche.com My point of view: one of my long time heroes. Related articles Harold Jarche introduction The People Part of Organizations – PKM | Harold Jarche Less is more | Harold Jarche (Future of Learning) Personal Knowledge Management and the hangout where we should all hangout. Social enterprise tools and competencies Collaborative workforce – Midsize Insider: BYOD Can Mean Happier Workers and Increased Profits   Continue reading The connected leader | Harold Jarche

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